At a Glance
- Tasks: Support and empower beauty professionals while driving customer retention and reactivation.
- Company: Join Booksy, a dynamic scale-up in the beauty and wellbeing industry.
- Benefits: Enjoy private health insurance, flexible remuneration, and generous holiday allowance.
- Other info: Diverse team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by turning challenges into success stories for small business owners.
- Qualifications: Experience in customer retention, strong communication skills, and problem-solving mindset.
The predicted salary is between 40500 - 49500 £ per year.
Your role as a
Customer Success Retention Advisor at Booksy will give you the opportunity to support, retain and empower our community of beauty and wellbeing professionals across the United Kingdom.
As part of the Customer Success team, you will act as a trusted advisor to small business owners, helping them overcome challenges and ensuring they continue to grow thanks to our platform.
Working closely with your Outbound Team Leader and collaborating with the Sales, Operations and Marketing teams, you will lead the retention and reactivation process from start to finish.
Your role will not be limited to handling cancellation requests; you will analyse each case in depth to diagnose underlying issues relating to payment or use of the platform.
You’ll use your persuasive communication skills to offer tailored solutions, whether by providing specialist support, adjusting subscription plans or applying strategic discounts.
If you’re motivated by turning difficult conversations into moments of genuine connection and shared success, you’ll find this a highly rewarding role.
- To ensure your success in this role, you will need…
- Proven, hands‑on experience in customer retention/reactivation, sales or negotiation, demonstrating confidence in handling objections and offering solutions.
- Strong communication and persuasion skills, with an innate ability to build empathy and establish a relationship of trust quickly over the phone.
- A proactive, problem‑solving mindset and the resilience needed to view cancellation requests as opportunities to add value.
- A high level of commitment and autonomy, meaning you are motivated to meet retention KPIs and manage your time effectively and independently.
- Technical expertise and agility with tools such as Salesforce, Zowie, Slack and Google Workspace.
- Native or bilingual proficiency in English, as you will be the face of Booksy and will work closely with our B2B clients in the UK.
We match your hard work with a benefits package designed to support you both at work and outside it:
- Your health: Private medical and dental insurance (AEGON), 100% funded by the company, and fully covered, anonymous consultations with Booksy’s team of psychologists or through your medical insurance.
- Access to meditation, mindfulness and emotional wellbeing resources via Headspace.
- Comprehensive support for family life, including family planning, parenting, caring for relatives and the menopause, with access to a personal guide and a network of specialists and experts who help you find the best resources available on Cleo.
- Your time: 23 working days’ holiday, 14 public holidays and your birthday off.
- Financial flexibility: A flexible remuneration scheme to optimise your gross salary, exempt from income tax, for meal vouchers, transport, childcare or training with Betterfly/Flexoh.
- Booksy
Benefit: A monthly allowance that increases with your length of service, redeemable within our network of partner businesses: €50 per month in credit on the Booksy app for your own beauty and wellbeing services.
- Development: Unlimited access to Linked In Learning, role‑specific upskilling programmes and online English lessons with Speexx.
- Work tools: a computer, a mobile phone and a monthly allowance to ensure your Wi‑Fi connection.
- About Booksy
Our overarching mission is to empower the businesses behind every booking.
With over 380,000 beauty professionals on the platform and millions of active users, we are an international scale-up with the agility of a start-up and the stability of a market leader.
Commitment to diversity
We work in a creative and diverse sector, and our team reflects this.
We welcome professionals from all backgrounds and guarantee a fair and equitable assessment process.
If you require any adjustments or adaptations for accessibility reasons during interviews, please email us at belonging@booksy. com.
- ~ Booksy Team
- #J-18808-Ljbffr
Customer Success Retention Advisor (UK market) employer: Booksy
At Booksy, we pride ourselves on being a remote-first company that fosters a dynamic and inclusive work culture, where every team member is empowered to thrive. With generous benefits such as 25 days of holiday, private medical cover, and a strong focus on employee wellbeing, we offer a supportive environment for professional growth and collaboration. Join us in a rapidly growing scale-up where your contributions directly impact our mission to help people feel great about themselves every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Retention Advisor (UK market)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Booksy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Booksy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Retention Advisor (UK market)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Booksy:Your cover letter is your chance to shine! Tell us why you want to work at Booksy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Booksy!
How to prepare for a job interview at Booksy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
