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- Tasks: Support end users and drive adoption of Salesforce solutions while optimising business processes.
- Company: Join Booksy, a global leader in the beauty marketplace focused on empowering entrepreneurs.
- Benefits: Flexible working hours, remote work options, and opportunities for international development.
- Why this job: Be part of a fast-growing team making a real impact in the beauty industry.
- Qualifications: 5+ years as a Business Analyst with Salesforce experience and strong analytical skills.
- Other info: Diverse and inclusive environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A career at Booksy means you are part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we are in the business of helping people thrive and feel fantastic.
Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we are probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritising your own path within ambiguity, then you are likely to love it here.
As a Salesforce Business Analyst, reporting into the Salesforce Architecture Manager, your role will be primarily responsible for supporting end users, driving adoption, ensuring strong data governance, and enabling process improvements for our stakeholders through the Salesforce tech stack and related ecosystem. You will need to have analytical, functional, and technical skills, along with best practice knowledge for using Salesforce technologies and clouds to provide positive business outcomes. Moreover, your role will require excellent communication skills as you will be collaborating with cross-functional teams such as Sales, Customer Success, and Product.
Responsibilities- Solution design and implementation – primarily focused on Salesforce, across multiple projects, involving cross-functional groups, departments, and external vendors.
- Perform complex business and system analysis work to optimise business processes through designing and implementing end-to-end user-centric solutions supporting business requirements.
- Document detailed diagrams of the current and future state business problem, user stories and requirements, as well as identifying gaps, and discover new opportunities for automation.
- Translate functional business problems into technical requirements that align with industry best practices and support business goals.
- Research and promote business workflow and technology discussions, and make appropriate recommendations to improve efficiency and end-user experience.
- Create and present proposed solution designs clearly via diagrams, presentations, and verbally to the business stakeholders.
- Facilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and support end-user acceptance testing sessions with employees.
- Propose solutions that optimise Salesforce system performance, increase adoption of Salesforce and improve user experience.
- Measure the productivity impacts, improvements, and other key metrics changes because of the implementation of new processes and technologies.
- Perform post-project go-live support to ensure adoption and successful change management.
- Maintain business documentation.
- 5+ years of experience as a Business Analyst.
- Ability to understand business requirements and convert them into solution designs.
- Familiarity and experience working in a variety of business solutions.
- Previous Salesforce experience with Sales, Service, Marketing clouds.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Deep understanding of how systems and automation support end-to-end business processes.
- Excellent time management, communication, presentation, and interpersonal skills.
- Previous experience with Revenue and Data cloud, Agentforce (but not required).
- Salesforce Administrator, Salesforce Platform App Builder certificates are mandatory.
- Salesforce Sales cloud consultant, Salesforce Service cloud consultant, Salesforce Data cloud consultant, Salesforce Marketing cloud consultant (nice to have).
The opportunity to be part of something big - the world's fastest growing beauty marketplace. Flexible working hours and opportunity to work remotely within your country. Work in a welcoming team which is always ready to help. Opportunity to develop in an international environment - we have teams in 6 countries. Additional benefits that might differ depending on the location.
Our Diversity and Inclusion Commitment: We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us so we can best support you.
Kindly submit your application and CV in English to ensure it is successfully reviewed.
Salesforce Business Analyst in London employer: Booksy Inc.
Contact Detail:
Booksy Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Booksy on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Salesforce Business Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for those interviews by brushing up on your Salesforce knowledge. Be ready to discuss how you've solved complex business problems in the past. We want to see your analytical skills in action, so come armed with examples that showcase your expertise!
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining technical concepts in simple terms. Remember, you'll be collaborating with cross-functional teams, so demonstrating your ability to bridge the gap between tech and business is key.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of our team. So, get your CV polished and hit that apply button!
We think you need these skills to ace Salesforce Business Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Salesforce Business Analyst role. Highlight your relevant experience, especially with Salesforce technologies and any specific projects that showcase your problem-solving skills.
Showcase Your Communication Skills: Since you'll be collaborating with various teams, it's crucial to demonstrate your communication skills in your application. Use clear language and provide examples of how you've effectively communicated complex ideas in the past.
Highlight Your Analytical Skills: As a Business Analyst, analytical skills are key. In your application, mention specific instances where you've used data to drive decisions or improve processes. This will show us you can bring order to chaos!
Apply Through Our Website: We encourage you to apply through our website for the best chance of your application being seen. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Booksy Inc.
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand the different clouds, especially Sales, Service, and Marketing, and be ready to discuss how you've used them in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively for business outcomes.
✨Embrace the Chaos
Since Booksy thrives in a fast-paced, ever-changing environment, be prepared to share examples of how you've successfully navigated ambiguity in previous roles. Highlight your problem-solving skills and how you've brought order to chaotic situations. This will demonstrate that you’re a good fit for their dynamic culture.
✨Communicate Clearly and Confidently
As a Salesforce Business Analyst, you'll need to collaborate with various teams. Practice articulating your thoughts clearly and confidently. Prepare to present a solution design or a past project during the interview, using diagrams or presentations if possible. This will showcase your communication skills and ability to engage stakeholders.
✨Showcase Your Analytical Skills
Be ready to discuss specific instances where you've performed complex business and system analysis. Talk about how you identified gaps, proposed solutions, and measured the impact of your implementations. This will highlight your analytical prowess and your ability to drive process improvements, which is crucial for the role.
