Data Technical Delivery Manager in London

A career at Booksy means you are part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we are in the business of helping people thrive.

Working in an ever-changing scale-up where things are messy and resources are limited isn’t for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we are honest, we are probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you will likely love it here.

As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology, your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You will own the single intake ('front door') for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards.

Day to day, that means challenging requests like 'I need a dashboard' and breaking them down into the real work underneath:

• Do we need a new Salesforce field or object change?
• Does the BigQuery pipeline need to be updated?
• Is the semantic layer ready for analysts to use?

You will act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive.

To ensure you succeed in this role you are going to need:

• 5+ years’ experience in technical delivery, data operations, or technical project management
• A strong working understanding of the end-to-end data lifecycle (Salesforce → BigQuery → analytics tools such as Looker)
• Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking
• Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams
• Conversational-level English (spoken and written) — English is our company language and used for all business-wide communication

It will also help you to have:

• Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes
• A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes
• Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience)

What success looks like in your first months:

• Launching a single, standardised intake process for all data requests
• Creating clear dependency visibility so teams aren’t blocked by unclear hand-offs
• Cleaning up and restructuring existing backlogs so only 'delivery-ready' work remains

Some of the benefits we offer are:

• This is a fully remote position. We take pride in being a globally distributed team.
• A generous holiday allowance of 26 days plus public holidays.
• Access to a global learning and development program, wellness benefits, and discounts across partner platforms.

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.

Kindly submit your application and CV in English to ensure it is successfully reviewed.