At a Glance
- Tasks: Guide customers through onboarding and ensure a smooth implementation of our software.
- Company: Join Booking Experts, a fast-growing SaaS company transforming hospitality.
- Benefits: Competitive salary, hybrid work, 25 days leave, and annual salary reviews.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in helping hospitality businesses thrive with innovative solutions.
- Qualifications: Customer-facing experience and a passion for technology and problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Are you someone who enjoys helping customers get off to a great start? Do you thrive on turning complex software into simple, practical solutions? If so, we'd love to hear from you.
About Booking Experts
At Booking Experts, we're transforming the way hospitality businesses operate. Our all-in-one software platform helps holiday parks, campsites and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences. We work with hospitality businesses across Europe and continue to grow rapidly. Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests. As part of our team, you'll join a fast-growing SaaS company where innovation, ownership and customer success are at the heart of everything we do.
About the Role
As an Onboarding Specialist, you'll be the trusted guide for new customers as they start their journey with Booking Experts. Once a contract is signed, you'll take ownership of the onboarding process, working closely with customers to ensure a smooth implementation and successful go-live. You'll help customers understand how to get the most from our platform, improve their processes and adopt new ways of working. From data migration and configuration to training and launch, you'll play a key role in setting customers up for long-term success.
What You'll Be Doing
- Setting up and configuring customer accounts within the Booking Experts platform.
- Reviewing customer data and preparing onboarding and implementation plans.
- Delivering engaging online training sessions and workshops for new users.
- Advising customers on process improvements, automation opportunities and best practices.
- Supporting data migrations, imports and platform configuration.
- Helping customers structure pricing, availability and operational data accurately.
- Working with developers and technical teams on integrations and API connections.
- Managing onboarding timelines and ensuring successful go-live milestones.
- Monitoring project progress and proactively addressing challenges.
- Conducting smooth handovers to the Customer Success team once onboarding is complete.
- Keeping project documentation and progress up to date in Asana.
- Contributing ideas and feedback to continuously improve the onboarding experience.
About You
We're looking for someone who enjoys working with people just as much as they enjoy working with technology. You’ll likely have:
- A higher education qualification or equivalent level of thinking and working.
- Experience in onboarding, implementation, customer success or a similar customer-facing role (although attitude and potential are just as important).
- A strong interest in software, technology and automation.
- The ability to quickly understand new systems and explain them clearly to others.
- Strong analytical and problem‑solving skills.
- Excellent communication skills and confidence working with different stakeholders.
- A proactive mindset and the ability to manage multiple projects simultaneously.
What You’ll Bring
You're customer-focused, curious and eager to learn. You enjoy helping people navigate change and remain calm when tackling complex challenges. You're comfortable taking ownership of your work and thrive in a collaborative environment where your efforts have a direct impact on customer satisfaction and success.
What We Offer
- A competitive salary based on your experience.
- Annual salary reviews.
- A 10% salary increase after your first year.
- Hybrid working opportunities.
- 25 days of annual leave.
- A structured onboarding programme with a dedicated buddy.
- Access to our Learning Management System (LMS) and ongoing development opportunities.
- The opportunity to make a real impact in a growing international SaaS company.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Onboarding & Implementation Specialist ParcVu powered by Booking Experts · Chester, Manc[...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bookingexperts. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bookingexperts before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Onboarding & Implementation Specialist ParcVu powered by Booking Experts · Chester, Manc[...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bookingexperts:Your cover letter is your chance to shine! Tell us why you want to work at Bookingexperts specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bookingexperts!
How to prepare for a job interview at Bookingexperts
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
