At a Glance
- Tasks: Support customers via chat, email, and phone while resolving their queries.
- Company: Join Booking Experts, a fast-growing SaaS company transforming hospitality.
- Benefits: Competitive salary, hybrid work, 25 days leave, and career growth opportunities.
- Other info: Extensive training and a supportive team to help you grow.
- Why this job: Make a real impact by helping customers thrive with our innovative software.
- Qualifications: Experience in customer service or hospitality; strong communication skills required.
The predicted salary is between 23400 - 28600 £ per year.
Junior Customer Support Specialist
Do you enjoy helping people and delivering great service?
Do you have experience in hospitality, travel, reservations or another customer‑facing environment and are you ready for a new step in your career?
As a Junior Customer Support Specialist at Parc Vu powered by Booking Experts, you'll combine your understanding of customers with our hospitality software.
You don't need a technical background.
What matters most is that you genuinely enjoy helping people, understand great service, and are comfortable learning digital tools.
About Booking Experts
At Booking Experts, we're transforming the way hospitality businesses operate.
Our all‑in‑one software platform helps holiday parks, campsites and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences.
We work with hospitality businesses across Europe and continue to grow rapidly.
Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests.
As part of our team, you'll join a fast‑growing Saa S company where innovation, ownership and customer success are at the heart of everything we do.
About the Role
As a Junior Customer Support Specialist, you'll be one of the first points of contact for our customers.
You'll help users get the most from Booking Experts by answering questions, resolving issues and providing practical advice on how to use our platform effectively.
You'll join our Customer Success team, where you'll receive extensive training, guidance from an experienced buddy and access to our Learning Management System (LMS).
This role offers an excellent opportunity to build your technical knowledge, develop customer‑facing skills and grow your career within a leading hospitality software company.
Along the way, you'll work closely with colleagues across Product, Development, Sales and Marketing, helping ensure that customer feedback is heard and acted upon.
- What You'll Be Doing
- Supporting customers via chat, email and phone.
- Investigating customer questions and finding effective solutions.
- Advising users on how to get the most value from the Booking Experts platform.
- Delivering customer training sessions, webinars and knowledge‑sharing activities.
- Creating and improving educational content and support materials.
- Escalating technical issues and collaborating with Product and Development teams when required.
- Gathering customer feedback and sharing insights with internal teams.
- Keeping customer records and support documentation up to date.
- Contributing to the continuous improvement of our support processes and customer experience.
About You
We're looking for someone who enjoys helping people and understands what great customer service looks like.
Maybe you currently work at a holiday park, hotel, campsite, travel company or in another customer‑facing environment.
Perhaps you're working in reception, reservations, guest services or customer service and are looking for a new direction where you can use that experience in a growing software company.
This is a people‑first role, not a technical IT role.
We are specifically looking for someone whose strength lies in communication, empathy, and customer service.
You'll likely have
- Experience in hospitality, travel, reservations, customer service or another customer‑facing environment;
- Strong communication skills and a genuine desire to help customers;
- The ability to listen carefully, ask the right questions and understand what someone really needs;
- Confidence using digital systems and an eagerness to learn new software;
- A practical and solution‑oriented mindset;
- A proactive attitude and willingness to learn;
- The ability to stay organised and manage different customer questions at the same time;
- The confidence to collaborate with colleagues across different teams.
Experience with reservation systems, property management systems (PMS) or booking platforms is a bonus, but certainly not required.
What You'll Bring
You're positive, curious and motivated to learn. You enjoy helping people, take ownership of your work and aren't afraid to ask questions when faced with something new.
You communicate clearly, work well as part of a team and enjoy solving problems.
Most importantly, you're someone who wants to develop professionally while making a real impact for our customers.
What We Offer
- A competitive salary based on your experience
- Annual salary reviews
- Hybrid working opportunities
- 25 days of annual leave + 8 Bank Holidays
- A structured onboarding programme with a dedicated buddy
- Clear opportunities to grow your career within Booking Experts
- The opportunity to make a real impact in a growing international Saa S company
- Access to our Learning Management System (LMS), internal training and ongoing development opportunities
- #J-18808-Ljbffr
Junior Customer Support Specialist in Chester employer: Bookingexperts
At Booking Experts, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Located in Chester, our fast-growing SaaS company offers competitive salaries, hybrid working opportunities, and a strong focus on employee development through access to training and learning resources. Join us to lead a passionate team dedicated to transforming the hospitality industry while enjoying a supportive environment that values your contributions and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Support Specialist in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bookingexperts. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bookingexperts before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Customer Support Specialist in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bookingexperts:Your cover letter is your chance to shine! Tell us why you want to work at Bookingexperts specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bookingexperts!
How to prepare for a job interview at Bookingexperts
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
