At a Glance
- Tasks: Provide top-notch customer support and resolve technical queries across various platforms.
- Company: Join Booking Online Ltd, an award-winning company expanding into new markets.
- Benefits: Enjoy a competitive salary, casual dress, free parking, and opportunities for trade events.
- Other info: Full-time role with flexible shifts and comprehensive training provided.
- Why this job: Be part of a growing team and make a real difference in customer experiences.
- Qualifications: 1 year of experience and confidence in using technology; coding knowledge is a plus.
The predicted salary is between 24784 - 26000 £ per year.
Requirements
- We need you to work from our office in Bury town centre, Manchester.
- You must be able to communicate fluently.
- You should be confident using technology.
- You should be comfortable handling enquiries by phone, online chat, social media and email.
- Knowledge of Freshdesk would be a plus.
- A willingness to learn basic coding concepts is helpful, although no coding knowledge is required.
- We are looking for someone with 1 year of experience.
Responsibilities
- We will rely on you to provide exemplary customer support.
- You will resolve customer queries, including those of a technical nature.
- You will handle enquiries across phone, online chat, social media and email.
- You will support our growing client base across our trading hours and shift patterns.
- Technologies
- Support
- More
We are Booking Online Ltd, an award-winning company experiencing continued growth in the US markets and a new phase of expansion into additional markets.
We are growing our Manchester-based customer service team and offer a full-time, permanent in-person role with a competitive salary of £24,784 to £26,000 per year.
We provide benefits including
- casual dress
- free secure parking
- onsite catering services
- cycle to work scheme
- free parking
- on-site parking
- opportunity to attend UK/US trade events
Schedule is Monday to Friday with varying shift patterns across trading hours of 9.00am to 9.30pm. We will give you the tools and training you need to succeed.
- last updated 31 week of 2026
- #J-18808-Ljbffr
Technical Support Agent in Bury St Edmunds employer: Booking Online Ltd
At Booking Online Ltd, we pride ourselves on being an excellent employer, offering a vibrant work culture in the heart of Bury town centre, Manchester. Our commitment to employee growth is evident through comprehensive training and opportunities to attend trade events, while our benefits like casual dress, free secure parking, and a cycle to work scheme ensure a supportive and enjoyable workplace for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Agent in Bury St Edmunds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Booking Online Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Booking Online Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Agent in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Booking Online Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Booking Online Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Booking Online Ltd!
How to prepare for a job interview at Booking Online Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
