Learning and Development Knowledge Manager

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

The L&D Knowledge Manager is responsible for overseeing an L&D Academy’s knowledge management strategy, ensuring that knowledge is effectively captured, shared, and utilized across the Academy community. This role involves managing knowledge repositories (e.g. B.Learn, ServiceNow, Slack, Confluence or equivalent), facilitating knowledge sharing, and promoting a culture of continuous learning and improvement.

• L&D Knowledge Management Strategy: Support in the development and implementation of a comprehensive knowledge management strategy aligned with the relevant Academy’s goals. Identify and promote best practices for knowledge capture, storage, and dissemination.
• L&D Knowledge Repositories: Manage and maintain knowledge repositories, ensuring they are up-to-date, accessible, and user-friendly. Implement tools and technologies to support knowledge management activities across the Academy community.
• L&D Knowledge Sharing: Facilitate knowledge sharing and exchanges across departments and teams through online and in person discussions, workshops, training sessions, and collaborative platforms.
• Continuous Improvement: Monitor and evaluate the effectiveness of knowledge management initiatives by developing metrics in line with industry best practice.
• Stakeholder Management: Work closely with key stakeholders, including department heads, SME’s, HRBPs and relevant Academy Leads, to understand their knowledge needs and provide tailored solutions.

• Education: Bachelor’s degree in Information Management, Business Administration, or a related field. A Master’s degree is preferred - or equivalent experience.
• Experience in L&D content / knowledge management or Mid level L&D Advisory field, with a proven track record of implementing successful knowledge management initiatives.
• Tech Experience: Strong background working in a tech environment, with experience in areas like software engineering, data science, machine learning, or product management.
• Proficiency in knowledge management tools and technologies, such as B.Learn, ServiceNow, Slack, Confluence or equivalent.

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.