Account Manager - Edinburgh

Booking.com is seeking a full time Account Manager for our lovely office in Edinburgh!

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!

Role Description: As an Account Manager supporting the Local Partner Services team in Edinburgh you will be responsible for managing a regional portfolio and advising our accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for customers.

Key Job Responsibilities and Duties:

• Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;
• Responsible for maintaining a strong relationship with the accommodation partners (i.e. visiting accommodations, contacting on regular basis);
• Acting on leads, partner feedback and information on competitor activity;
• Able to translate statistics and insights about Booking.com’s competitors as well as local market knowledge into relevant actions;
• Responsible for providing trainings to accommodations about the online reservation systems;
• Partner events: support in organizing Booking.com events and webinars, as well as participating in external events and trade fairs representing the company.

Qualifications & Skills:

• Bachelor’s degree
• Significant experience in a relevant account management/sales/business development function
• Proven experience within e-commerce and/or travel industry
• Solution oriented and result driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Good communication and analytical skills
• Ability to multi-task & flexible attitude
• Commercially driven attitude
• Objection handling

Please note that this role will require up to 50% regional travel, as well as two days per week attendance in our Edinburgh office.

Benefits & Perks - Global Impact, Personal Relevance:

• Annual paid time off and generous paid leave scheme including parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts – up to 1400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

Let’s go places together: How we Hire This role does not come with relocation assistance. Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive. Please attach CV and additional documentation in English language. If your application is successful, your personal data may be used for a pre‑employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre‑employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.