At a Glance
- Tasks: Support customers with CMS queries and enhance their website experience.
- Company: Join a fast-growing SaaS company transforming hospitality businesses.
- Benefits: Competitive salary, hybrid working, 25 days leave, and ongoing development opportunities.
- Other info: Collaborative culture focused on innovation and customer success.
- Why this job: Make a real impact in a dynamic environment while helping customers succeed online.
- Qualifications: Experience in web support, CMS management, and strong communication skills required.
The predicted salary is between 40000 - 45000 £ per year.
Do you enjoy combining technical expertise with customer-facing work?
Are you passionate about websites, user experience and helping customers get the best results online?
If so, we'd love to hear from you.
About Booking Experts
At Booking Experts, we're transforming the way hospitality businesses operate.
Our all-in-one software platform helps holiday parks, campsites, hotels and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences.
We work with hospitality businesses across Europe and continue to grow rapidly.
Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests.
As part of our team, you'll join a fast-growing Saa S company where innovation, ownership and customer success are at the heart of everything we do.
About The Role
As a CMS Website Specialist, you'll play a key role in helping customers get the most from their websites and our CMS platform.
You'll act as a trusted advisor for customers while also supporting colleagues with your technical expertise and knowledge.
This is a varied role that combines customer support, website optimisation, onboarding and project work.
You'll help customers solve challenges, improve their online presence and make better use of our platform.
At the same time, you'll contribute to internal improvements by identifying opportunities to enhance processes, documentation and the customer experience.
We're looking for someone who enjoys taking ownership, working independently and contributing to the growth of both customers and the wider team.
- What You'll Be Doing
- Supporting customers with CMS-related questions and technical website issues.
- Delivering practical advice and guidance to help customers improve their websites.
- Managing website restyling projects and implementing technical improvements.
- Making updates and customisations using HTML and CSS.
- Supporting onboarding projects and helping new customers successfully launch their websites.
- Identifying opportunities to improve CMS functionality, documentation and internal processes.
- Collaborating with Product, Development and Customer Success teams to improve customer outcomes.
- Acting as a knowledge-sharing partner for colleagues and supporting team development.
- Monitoring website quality, usability and performance to ensure customers achieve the best possible results.
- Contributing ideas and feedback that help shape the future of our CMS offering.
About You
We're looking for someone who combines technical expertise with strong communication skills and a customer-first mindset.
- You’ll Likely Have
- A higher education qualification or equivalent level of thinking and working.
- At least 2 years of experience in web support, CMS management, website implementation or front-end development.
- Hands-on experience with HTML, CSS and CMS platforms.
- Strong customer service and stakeholder management skills.
- The ability to explain technical concepts clearly to non-technical users.
- A proactive and solution-oriented approach.
- Experience working independently and taking ownership of projects.
- A continuous improvement mindset and an interest in optimising processes and customer experiences.
- What You’ll Bring
You're someone who enjoys solving problems and making things better.
You combine technical knowledge with a genuine desire to help customers succeed and aren't afraid to take initiative when opportunities for improvement arise.
You communicate confidently, build trust with customers and colleagues, and enjoy working in a collaborative environment.
Most importantly, you're motivated by delivering high-quality work and creating meaningful results for customers.
What We Offer
- A competitive salary based on your experience.
- Annual salary reviews.
- A 10% salary increase after your first year.
- Hybrid working opportunities, combining time at home with time in our office
- 25 days of annual leave, plus additional time off around public holidays.
- A structured onboarding programme with a dedicated buddy.
- Access to our Learning Management System (LMS), internal training and ongoing development opportunities.
- The opportunity to make a real impact in a growing international Saa S company.
- The Hiring Process
- Initial Review
We'll review your application and get back to you within five working days.
First Interview
Meet the team and learn more about Booking Experts and the role.
Second Interview
A deeper conversation about your technical experience, approach to customer success and how you would contribute to the growth of our CMS team.
Offer
If it's a great match on both sides, we'll be delighted to welcome you to Booking Experts.
Our origins lie with Expert Webdesign, where we developed websites for all kinds of companies, including recreation entrepreneurs.
We repeatedly encountered the same problem: the websites were far ahead of the market and competition, but lacked the ability to book a vacation directly through the website.
Customers had to contact the reception desk by phone or switch to external booking platforms.
We thought this could be done better and more easily.
That's why we sat down with all kinds of parties, such as receptionists, park managers, technical services, cleaners, barrier operators, and management, to identify the bottlenecks from various perspectives.
The result was the development of an innovative reservation system that integrates all the essentials for recreation companies.
That's how Booking Experts came into being in 2011.
Our booking platform has grown to become the go-to platform for holiday parks, campsites, and hotels in various countries.
To meet growing demand, we established our marketing agency Booking Boosters in 2017.
This enables us to help our customers increase their online sales and stimulate their growth.
Through effective and performance-based marketing techniques, such as SEO, SEA, Affiliate Marketing, and Social Media, we help holiday parks grow and flourish!
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CMS Website Specialist in Manchester employer: Booking Experts France
At Booking Experts, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through our comprehensive training programmes and the opportunity to make a significant impact in a rapidly expanding international SaaS company. With competitive salaries, hybrid working options, and a focus on customer success, we empower our team to thrive while helping hospitality businesses excel across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land CMS Website Specialist in Manchester
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Booking Experts France or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Booking Experts France.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Booking Experts France.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Booking Experts France that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace CMS Website Specialist in Manchester
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Booking Experts France.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Booking Experts France and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Booking Experts France
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Booking Experts France uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
