At a Glance
- Tasks: Support customers with CMS questions and optimise their websites for better results.
- Company: Join Booking Experts, a fast-growing SaaS company transforming hospitality.
- Benefits: Competitive salary, hybrid work, 25 days leave, and ongoing training.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment while helping customers succeed online.
- Qualifications: Experience in web support, HTML, CSS, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy combining technical expertise with customer-facing work?
Are you passionate about websites, user experience and helping customers get the best results online?
If so, we'd love to hear from you.
About Booking Experts
At Booking Experts, we're transforming the way hospitality businesses operate.
Our all-in-one software platform helps holiday parks, campsites, hotels and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences.
We work with hospitality businesses across Europe and continue to grow rapidly.
Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests.
As part of our team, you'll join a fast-growing Saa S company where innovation, ownership and customer success are at the heart of everything we do.
About The Role
As a CMS Website Specialist, you'll play a key role in helping customers get the most from their websites and our CMS platform.
You'll act as a trusted advisor for customers while also supporting colleagues with your technical expertise and knowledge.
This is a varied role that combines customer support, website optimisation, onboarding and project work.
You'll help customers solve challenges, improve their online presence and make better use of our platform.
At the same time, you'll contribute to internal improvements by identifying opportunities to enhance processes, documentation and the customer experience.
We're looking for someone who enjoys taking ownership, working independently and contributing to the growth of both customers and the wider team.
- What You'll Be Doing
- Supporting customers with CMS‑related questions and technical website issues.
- Delivering practical advice and guidance to help customers improve their websites.
- Managing website restyling projects and implementing technical improvements.
- Making updates and customisations using HTML and CSS.
- Supporting onboarding projects and helping new customers successfully launch their websites.
- Identifying opportunities to improve CMS functionality, documentation and internal processes.
- Collaborating with Product, Development and Customer Success teams to improve customer outcomes.
- Acting as a knowledge‑sharing partner for colleagues and supporting team development.
- Monitoring website quality, usability and performance to ensure customers achieve the best possible results.
- Contributing ideas and feedback that help shape the future of our CMS offering.
About You
We're looking for someone who combines technical expertise with strong communication skills and a customer‑first mindset.
You’ll likely have
- A higher education qualification or equivalent level of thinking and working.
- At least 2 years of experience in web support, CMS management, website implementation or front‑end development.
- Hands‑on experience with HTML, CSS and CMS platforms.
- Strong customer service and stakeholder management skills.
- The ability to explain technical concepts clearly to non‑technical users.
- A proactive and solution‑oriented approach.
- Experience working independently and taking ownership of projects.
- A continuous improvement mindset and an interest in optimising processes and customer experiences.
- What You’ll Bring
You're someone who enjoys solving problems and making things better.
You combine technical knowledge with a genuine desire to help customers succeed and aren't afraid to take initiative when opportunities for improvement arise.
You communicate confidently, build trust with customers and colleagues, and enjoy working in a collaborative environment.
Most importantly, you're motivated by delivering high‑quality work and creating meaningful results for customers.
What We Offer
- A competitive salary based on your experience.
- Annual salary reviews.
- A 10% salary increase after your first year.
- Hybrid working opportunities, combining time at home with time in our office.
- 25 days of annual leave, plus additional time off around public holidays.
- A structured onboarding programme with a dedicated buddy.
- Access to our Learning Management System (LMS), internal training and ongoing development opportunities.
- The opportunity to make a real impact in a growing international Saa S company.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land CMS Website Specialist in Chester
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Booking Experts B.V. are looking for when hiring for a CMS Website Specialist.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Booking Experts B.V. for the CMS Website Specialist, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Booking Experts B.V. as a CMS Website Specialist, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Booking Experts B.V.’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a CMS Website Specialist.
We think you need these skills to ace CMS Website Specialist in Chester
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Booking Experts B.V., make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Booking Experts B.V.'s goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Booking Experts B.V.. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Booking Experts B.V.
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Booking Experts B.V. uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Booking Experts B.V.. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
