UX Writer I - Car Rental

This job is with Booking.com, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Overview: We're looking for a UX Writer to join our UX Writing and Content Design organisation in our Trips department. We're a close-knit community made up of more than 70 writers. We're right there in the thick of it, collaborating on product design, development and data analysis. You'll work in our Ground Transport division, where part of our mission is to provide the connected travel opportunities necessary to deliver the best value and experience for our customers. From car rentals to private transfers, you'll have the opportunity to create products used by millions of travellers and partners around the globe across different platforms, including web and app. You'll partner directly with highly iterative product teams in our Manchester office, while enjoying the support, community and resources of a large, experienced UX organisation made up of nearly 200 writers, designers and researchers. You'll report to the UX Writing Manager for your area who will support you in your growth and development.

UX Writers at Booking.com write clear and concise messaging that considers the end-to-end user experience. You need to be an excellent communicator and collaborator - we work in a dynamic and diverse environment where inclusivity, openness and humility are key. Almost everything you write will be translated into 44+ languages and dialects, and you'll need to work closely with peers and stakeholders like Product, Marketing, Brand and Legal to deliver at velocity and scale.

To learn more about working as a UX Writer at Booking.com check out B.Writes, our Medium publication. Please apply with your English CV and link your portfolio or writing samples. Samples should include UX/product writing work specifying your role and clearly defining problems, solutions and your UX processes.

• Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics.
• Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences.
• Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations.
• Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines.
• Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and execute business strategy through your writing.

• You have at least 1 year of hands-on writing experience - in a UX writing, online, e-commerce or similar capacity.
• You have a native level fluency in English.
• You have a portfolio that demonstrates your writing and creative problem solving skills.
• You're a passionate advocate for users, dedicated to the craft of writing and creating elegant user experiences.
• You write copy that is intuitive, futureproof and scalable.
• You are technically savvy and have a foundational understanding of how to derive data and insights from quantitative and qualitative research.
• You have a can-do attitude and work well in a team.
• You're self-driven and take ownership of your learning and ideas to solve challenging problems in an evolving environment.
• You thrive on feedback, responding with creative thinking and iterations.
• You enjoy working with people of diverse backgrounds, cultures and disciplines.
• You're a strong communicator with an eye for detail.
• You are able to prioritise multiple projects and a range of stakeholders with minimal guidance.