Senior Workspace Specialist - Soft & Hard services

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About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We\’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description

The goal of the Senior Workspace Specialist is to manage the flawless and timely execution of all tasks that relate to the Real Estate and Workspace Services purpose, specifically relating to business partnering, community building and Supplier steering. Building a positive employee experience for HQ, Amsterdam and Manchester, is a key goal of this role. This role will foster an environment where employees feel valued and recognized for the part they play in the Booking.com story.

As a Senior Workspace Specialist HQ you work on all topics but have your own area of expertise being, Hospitality, Events, Hard Services or Soft Services.

Key Job Responsibilities and Duties

• Ensure all Workspace Services processes are regularly reviewed, updated, and compliant with regulations and organizational needs.
• Oversee operational supplier management, ensuring contracted services are delivered as agreed and addressing any performance issues through proper channels.
• Act as a subject matter expert and provide operational support across REWS-led projects, including implementing project outcomes and managing smaller initiatives.
• Drive demand and stakeholder management by using data insights and employee feedback to deliver continuous improvements in employee experience and business continuity. Collaborate with stakeholders, Community and Events teams, and local committees to plan, coordinate, and support inclusive social events and community-building activities within budget.
• Coordinate with security and ERO teams to maintain up-to-date safety processes and ensure effective emergency response organization and preparedness.
• Lead effective communication with HQ stakeholders, manage escalations, promote wellbeing and sustainability initiatives, and share relevant industry trends to build a positive and informed workspace culture.
• The responsibilities of this role require a strong on-site presence. Therefore, the Senior Workspace Specialist is expected to work from the office at least four days per week.

Qualifications & Skills

• Previous experience in hard services and vendor management is required
• Effective communication skills, including clear, transparent information sharing with stakeholders.
• Strong stakeholder management and relationship-building abilities, fostering collaborative partnerships and understanding stakeholder expectations and feedback.
• Proven event planning and delivery experience, organizing inclusive community activities both in-person and virtually to connect employees and enhance workplace culture.
• Expertise in change management, supporting stakeholders through change with effective communication and targeted support. Flexibility and adaptability to navigate changing work environments and stakeholder needs, including remote and hybrid arrangements.
• Demonstrated empathy and commitment to inclusivity, ensuring a sense of belonging for remote and on-site employees across diverse groups.
• Solid analytical, problem-solving, and project management skills-using data to inform decision-making, improve employee experience initiatives, and drive continuous improvement.

Benefits & Perks – Global Impact, Personal Relevance

Booking.com\’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Industry leading product discounts – up to 1400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: \”At Booking.com, the diversity of our people doesn\’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It\’s a place where you can make your mark and have a real impact in travel and tech.\”\\

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process

• Let\’s go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.