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- Tasks: Manage key partner relationships and ensure compliance with regulatory requirements.
- Company: Join Booking.com, a leader in travel tech, driven by data and innovation.
- Benefits: Enjoy flexible working, generous leave, and industry-leading discounts.
- Why this job: Make a real impact on millions of travellers while working in a dynamic culture.
- Qualifications: 8+ years in compliance or account management, preferably in FinTech or RegTech.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
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About us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
Booking.com’s Fintech team is pivotal in developing scalable, compliant, and innovative solutions to support our partners and ensure adherence to global regulatory frameworks. Within this team, the RegTech function is responsible for creating and maintaining the technical architecture that underpins critical processes such as Know Your Customer (KYC), Proof of Address (POA), and Know Your Business (KYB). We are seeking a Commercial Manager – RegTech with deep expertise in regulatory compliance and account management, who will work closely with Product and Tech teams to ensure seamless partner experiences and operational excellence.
Role Description:
As a Commercial Manager – RegTech, you will play a strategic role in managing key partner relationships, acting as a trusted advisor on compliance requirements, and collaborating with cross-functional teams to optimize the systems and processes that support partner verification and compliance. This role requires an in-depth understanding of KYC/KYB, a strong background in managing partner relationships, and the ability to deliver structured service reviews and insights that drive continuous improvement.
Key Job Responsibilities and Duties:
- Act as the primary liaison between internal stakeholders (e.g., RegTech, Supplier Fraud Teams) and external vendors to optimize KYC, POA, and KYB solutions, ensuring regulatory compliance.
- Develop and execute commercial strategies with vendors to achieve cost optimizations, expand services, and support Booking.com’s long-term objectives.
- Negotiate, renew, and manage commercial contracts, ensuring compliance with legal, financial, and operational standards; conduct monthly service reviews and quarterly business reviews (QBRs).
- Provide expertise on compliance frameworks (e.g., DSA, DMA, DAC7), offering guidance to stakeholders and ensuring alignment with regulatory requirements and market trends.
- Analyze vendor performance and regulatory trends, delivering actionable insights to improve compliance and partner satisfaction.
- Represent partner needs internally to drive product and process improvements aligned with feedback.
- Identify and mitigate potential compliance risks to ensure robust and secure systems and processes.
Qualifications & Skills:
- Experience: 8+ years in compliance, account management, or a related field, preferably in the FinTech, RegTech, or travel sectors. Ideal candidates should have worked in regulated environments.
- Technical Acumen: Familiarity with the technical architecture and processes involved in KYC, POA, and KYB solutions.
- Compliance Expertise: Strong knowledge of regulatory requirements, particularly in sectors such as financial services, hospitality, or technology.
- Account Management Skills: Demonstrated ability to manage complex partner relationships, lead service reviews, and drive alignment with business goals.
- Data-Driven Approach: Analytical mindset with the ability to interpret performance metrics and drive data-informed decision-making.
- Cross-Functional Collaboration: Proven success in working with Product, Tech, and Compliance teams to deliver impactful solutions.
Benefits & Perks – Global Impact, Personal Relevance
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts – up to 1400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
- Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide;
- Working in a fast-paced and performance driven culture;
- Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
- Promote and drive impactful and innovative engineering solutions
- Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
- Need more flexibility in your work week? We are happy to consider part-time, and reduced working week opportunities* (min. 32 hours per week, subject to terms and conditions)
Inclusion at Booking.com:
Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
- Let’s go places together: How we Hire
- This role does not come with relocation assistance
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
Seniority level
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Seniority level
Not Applicable
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Software Development
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Senior Commercial Manager – RegTech employer: Booking.com
Contact Detail:
Booking.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Commercial Manager – RegTech
✨Tip Number 1
Familiarise yourself with the latest regulatory frameworks relevant to RegTech, such as DSA and DMA. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-evolving field.
✨Tip Number 2
Network with professionals in the FinTech and RegTech sectors. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends, which can give you an edge during discussions with Booking.com.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed partner relationships in the past. Highlighting your experience with KYC, POA, and KYB solutions will show that you understand the complexities of the role.
✨Tip Number 4
Research Booking.com’s current partnerships and compliance strategies. Being able to speak knowledgeably about their existing systems and suggesting improvements can set you apart as a proactive candidate.
We think you need these skills to ace Senior Commercial Manager – RegTech
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Senior Commercial Manager – RegTech position. Tailor your application to highlight relevant experience in compliance and account management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 8+ years of experience in compliance or account management, particularly in FinTech or RegTech. Use specific examples to demonstrate your expertise in KYC, POA, and KYB solutions.
Showcase Analytical Skills: Since the role requires a data-driven approach, include examples of how you've used data analysis to drive decision-making in previous roles. Mention any tools or methodologies you are familiar with that relate to performance metrics.
Tailor Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also reflects your understanding of Booking.com's mission and values. Make sure to express your enthusiasm for contributing to their RegTech team and improving partner experiences.
How to prepare for a job interview at Booking.com
✨Understand Regulatory Frameworks
Make sure you have a solid grasp of the regulatory frameworks relevant to the role, such as KYC, KYB, and compliance requirements. Be prepared to discuss how these frameworks impact partner relationships and operational processes.
✨Showcase Your Account Management Skills
Highlight your experience in managing complex partner relationships. Prepare examples of how you've successfully navigated challenges and driven alignment with business goals in previous roles.
✨Demonstrate Analytical Thinking
Be ready to discuss how you use data to inform decision-making. Bring examples of how you've analysed vendor performance or compliance trends to improve partner satisfaction and operational efficiency.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with Product and Tech teams, think of instances where you've successfully collaborated across departments. Emphasise your ability to communicate effectively and drive impactful solutions.
