At a Glance
- Tasks: Lead the vision for AI-powered travel support and enhance customer experiences.
- Company: Join Booking.com, a diverse and innovative leader in travel technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a strong emphasis on data-driven decision making.
- Why this job: Be a founding member of a dynamic team shaping the future of travel support.
- Qualifications: 3+ years in product management with a focus on user-facing products.
The predicted salary is between 68205 - 75000 £ per year.
This job is with Booking.com, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About Us: At Booking.com, data drives our decisions. Technology is at our core and innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the following morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
Role Description: The AI Trip Support team's mission is to provide a better contextual help experience to travellers with relevant informational answers and recommended actions to resolve the customer's trip management problem. The team will achieve this by enabling a GenAI powered frontline support via a conversation UI, further increasing self-service, customer satisfaction and reducing CS inbound volumes. This is a team currently being staffed from the ground up in order to accelerate the delivery of AI Frontline support by having two teams working on it in tandem with the Amsterdam-based team, so you'll have the opportunity to be a founding team member.
Key Job Responsibilities and Duties:
- Owns and sets the vision for their product/feature, informed by data, user research and overarching vision of their product area.
- Lays out a 1y strategy to achieve the vision, as part of their Department's strategy and is able to align all their key stakeholders inc. their team on this strategy.
- Define and monitor critical success metrics for your products and create solid hypothesis for experimentation.
- Identifies risks and dependencies early on and create plans for mitigations.
- Analyses and distills customer feedback from a variety of sources into actionable hypotheses, uncover unmet needs, validates or invalidates new concepts or improves existing products.
- Able to illustrate overall customer behaviour by blending multiple sources of product insights (such as surveys, field research, analytics, operations feedback etc).
- Empower and collaborate with your cross-functional team to unlock their full potential and maximize their impact.
- Collaborate and align with your engineering counterpart on the technical roadmap.
- Prioritize the team backlog to better address the needs of your users and the business.
- Liaise with stakeholders across the organization and manage their expectations to ensure good performance of our products.
Role Qualifications and Requirements:
- A minimum of 3 years of experience in a Product Manager role in a product or e-commerce environment.
- Prior experience with a user facing product (E.g. App or Web based) is strongly preferred.
- Foundational knowledge of A/B testing and other experimentation is required.
- Strong interest in GenAI powered products.
- Ability to communicate effectively with stakeholders (Engineers, Designers, UX Writers, Research, Data analytics).
- Team player with a bottom-up ideation process.
- Ability to see the big picture, without losing sight of the product details.
- An analytical orientation and strong problem-solving skills demonstrated by the ability to structure issues and analyze alternative solutions.
- Proven experience understanding and formulating meaningful business metrics.
Benefits
Product Manager - AI Trip Support Team employer: Booking.com
At Booking.com, we pride ourselves on being an inclusive employer that values diversity and innovation. As a member of the LGBTQ+ community, you will find a supportive work culture that encourages collaboration and creativity, especially within our newly formed AI Trip Support Team in Amsterdam. With opportunities for professional growth, a focus on employee well-being, and the chance to be a founding member of a pioneering team, Booking.com offers a unique environment where your contributions can truly make a difference in enhancing travel experiences worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - AI Trip Support Team
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Booking.com. Use LinkedIn to connect and engage with them. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by understanding the company’s culture and values. Booking.com is all about innovation and customer experience, so think of examples from your past that showcase your alignment with these principles.
✨Tip Number 3
Showcase your passion for AI and product management during interviews. Discuss any relevant projects or experiences you’ve had, especially those involving user-facing products. This will help you stand out as a candidate who truly gets the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Booking.com team.
We think you need these skills to ace Product Manager - AI Trip Support Team
Some tips for your application 🫡
Show Your Passion for AI:When you're writing your application, make sure to highlight your enthusiasm for GenAI powered products. We want to see how you can bring that passion into the role and contribute to our mission of enhancing the traveller's experience.
Be Data-Driven:Since data drives our decisions at Booking.com, it's crucial to showcase your analytical skills. Include examples of how you've used data to inform product decisions or improve user experiences in your previous roles. This will resonate well with us!
Tailor Your Application:Don't just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Product Manager role. We love seeing candidates who take the initiative to align their experiences with what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Booking.com
✨Know Your Product Inside Out
Before the interview, dive deep into Booking.com's products, especially those related to AI and user experience. Familiarise yourself with their features, recent updates, and how they leverage data to enhance customer journeys. This will show your genuine interest and help you discuss how you can contribute to their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world situations. Think of examples from your past experiences where you've successfully managed product challenges or collaborated with cross-functional teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Analytical Skills
Since data drives decisions at Booking.com, be ready to discuss how you've used data in your previous roles. Prepare to talk about specific metrics you've monitored, how you've derived insights from them, and how those insights influenced product decisions. This will demonstrate your analytical orientation and understanding of business metrics.
✨Emphasise Collaboration and Communication
As a Product Manager, you'll need to work closely with various stakeholders. Be prepared to share examples of how you've effectively communicated with engineers, designers, and other team members. Highlight your experience in aligning teams towards a common vision and how you’ve managed expectations across different departments.
