Product Manager - AI Trip Support Team in Manchester

The AI Trip Support team’s mission is to provide a better contextual help experience to travellers with relevant informational answers and recommended actions to resolve the customer’s trip management problem. The team will achieve this by enabling a GenAI powered frontline support via a conversation UI, further increasing self‑service, customer satisfaction and reducing CS inbound volumes. This team is being staffed from the ground up in order to accelerate the delivery of AI Frontline support with two teams working in tandem with the Amsterdam‑based team, so you’ll have the opportunity to be a founding team member.

Key Job Responsibilities and Duties

• Owns and sets the vision for their product/feature, informed by data, user research and overarching vision of their product area.
• Lays out a 1‑year strategy to achieve the vision, as part of their Department’s strategy and is able to align all their key stakeholders, inc. their team on this strategy.
• Define and monitor critical success metrics for your products and create solid hypotheses for experimentation.
• Identifies risks and dependencies early on and creates plans for mitigations.
• Analyses and distills customer feedback from a variety of sources into actionable hypotheses, uncover unmet needs, validate or invalidate new concepts or improve existing products.
• Illustrates overall customer behaviour by blending multiple sources of product insights (such as surveys, field research, analytics, operations feedback, etc.).
• Empowers and collaborates with your cross‑functional team to unlock their full potential and maximize their impact.
• Collaborates and aligns with your engineering counterpart on the technical roadmap.
• Prioritises the team backlog to better address the needs of your users and the business.
• Liaises with stakeholders across the organisation and manages their expectations to ensure good performance of our products.

Role Qualifications and Requirements

• A minimum of 3 years of experience in a Product Manager role in a product or e‑commerce environment.
• Prior experience with a user‑facing product (e.g., App or Web based) is strongly preferred.
• Foundational knowledge of A/B testing and other experimentation is required.
• Strong interest in GenAI powered products.
• Ability to communicate effectively with stakeholders (Engineers, Designers, UX Writers, Research, Data analytics).
• Team player with a bottom‑up ideation process, able to see the big picture without losing sight of the product details.
• An analytical orientation and strong problem‑solving skills demonstrated by the ability to structure issues and analyse alternative solutions.
• Proven experience understanding and formulating meaningful business metrics.

Benefits & Perks

• Annual paid time off and generous paid leave scheme including parent, grandparent, bereavement and care leave.
• Hybrid working including flexible working arrangements and up to 20 days per year working from abroad (home country).
• Industry‑leading product discounts – up to 1400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.