At a Glance
- Tasks: Lead and optimise knowledge capabilities using AI to enhance self-service experiences.
- Company: Join Booking.com, a global leader in travel technology based in Manchester.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Be part of a dynamic team focused on innovation and operational excellence.
- Why this job: Shape the future of knowledge management and make a real impact with AI.
- Qualifications: Experience in knowledge management and a passion for AI-driven solutions.
The predicted salary is between 50000 - 60000 £ per year.
Booking. com in Manchester is seeking a forward-thinking Knowledge Manager to own and optimize knowledge capabilities.
You will lead the knowledge ecosystem, drive governance, and collaborate on AI-powered experiences across search, self-service, and automation.
Using Service Now as the primary platform, you will shape how knowledge is consumed, measure impact with analytics, and partner with teams across IT and product to raise operational efficiency at scale.
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Knowledge Manager: AI‑Driven Knowledge & Self‑Service in Manchester employer: Booking.com
At Booking.com, we pride ourselves on being an inclusive employer that values diversity and innovation. Located in the vibrant city of Manchester, our work culture fosters collaboration and creativity, offering employees unique benefits such as flexible working arrangements and industry-leading product discounts. With a strong focus on personal growth and a commitment to high-quality hiring outcomes, we empower our team members to make a meaningful impact in the travel and tech industries.
