At a Glance
- Tasks: Provide exceptional travel support and assist customers with their journeys.
- Company: Join Booking.com, a diverse and inclusive employer in the travel tech industry.
- Benefits: Enjoy competitive pay, flexible working, generous leave, and unique discounts.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a positive impact on travellers' experiences while embracing different cultures.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
This job is with Booking.com, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Leadership/Team Quote: From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible.
We are committed to giving you everything you need to take your career in the direction you want. With our core values we ensure you contribute to Booking.com's mission in the best way you can.
Role Description: As a Customer Service Advisor in Booking Transport you are going to play an important role in providing exceptional travel support for both travellers and partners. Helping travellers navigate their journeys safely, in comfort, and on time whether by pre-book taxi or public transport. Our dedication to outstanding customer service through various communication channels: calls, emails, or live chat ensures that travellers have the assistance whenever and wherever they need it. Developing excellent product knowledge to help resolve traveller queries is essential, and most importantly, you will always ensure a high level of customer service that will make anyone smile. You should also have a desire to work in a lively and fast-paced environment where you will embrace different cultures, nationalities, and languages, and maintain a positive, motivated attitude to deal with some tricky traveller problems.
Please note: The shifts for this role are: any five days out of five: Mon - Sun. 7am - 5pm - 37.5 hours per week on a weekly rotation, we expect you to work one full weekend, two half weekends and one weekend off per month.
Key Job Responsibilities and Duties:
- You'll be an advocate for the Booking.com values and will do all you can to meet customer expectations - from providing support with handling their reservations to answering their questions.
- Making a positive impact on every customer contact over multiple channels such as phone, email or live chat.
- Developing excellent product knowledge to help resolve customer queries.
- Most importantly, always ensuring a high level of customer service that'll make anyone smile.
Qualifications & Skills:
- Real passion for customer service.
- Written and verbal proficiency in English.
- Natural emotional intelligence with excellent listening and problem-solving skills.
- Reliability, resilience, and organizational skills.
- Desire to work in a lively, fast-paced environment embracing different cultures, nationalities, and languages.
Benefits & Perks - Global Impact, Personal Relevance: Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well as unique-to-Booking.com benefits which include:
- 25 (rising to 28) days of annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
- Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.
- Huge learning and development platform tailored to you.
- Shopping and leisure discounts through Perkbox.
- Wellbeing focus.
- Mental health first-aiders and free supports.
- Performance-based annual bonuses.
- Health Insurance Discounts.
- Contributory pension plan.
- Delicious catered free meals accessible at our office.
Diversity, Equity and Inclusion (DEI) at Booking.com: Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech." We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process: Let's go places together: How we Hire. This role does not come with relocation assistance. Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Customer Service Advisor - Rides in Manchester employer: Booking.com
At Booking.com, we pride ourselves on being an inclusive employer that values diversity and innovation. Our Manchester-based team fosters a vibrant work culture where exceptional customer service is at the heart of what we do, offering extensive benefits such as generous paid leave, hybrid working options, and a strong focus on employee development. Join us to not only advance your career but also to make a meaningful impact in the travel industry while enjoying a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Rides in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Booking.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Booking.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Rides in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Booking.com:Your cover letter is your chance to shine! Tell us why you want to work at Booking.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Booking.com!
How to prepare for a job interview at Booking.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
