At a Glance
- Tasks: Lead process optimisation and drive efficiency in Payment Partner access models.
- Company: Join a dynamic team focused on commercial growth and innovation.
- Benefits: Enjoy a competitive salary, flexible work options, and professional development opportunities.
- Other info: Collaborate with diverse teams and enjoy excellent career growth potential.
- Why this job: Make a real impact in the Payments industry while enhancing your skills.
- Qualifications: Lean Six Sigma Master Black Belt and 3+ years of relevant experience required.
The predicted salary is between 60000 - 75000 £ per year.
As a Process Lead - PSP Governance, you will play a critical role in setting the Commercial Operations team up for future success by documenting the as-is state of our Payment Partner access models and account structures, as well as identifying areas for improvement and embedding compliance requirements needed for our regulated legal entity. This role requires strong internal stakeholder and vendor management skills, and ideally experience in documenting and creating user access models in a similar role in the Payments industry. This is a one year fixed term contract.
Key Responsibilities
- Develop a method for data driven process optimisation in order to drive efficiency, commercial growth & partner experience.
- Develop a scalable way to drive process improvement based upon operational feedback.
- Initiate & drive pilot programmes to test new ways of working.
- Analyse process performance and research the need within operations, to identify improvement areas.
- Select improvement areas where the biggest impact can be made.
- Use Lean Six Sigma experience and tools in a pragmatic way to identify root causes and select the best solutions.
- Initiate and drive process & technical changes across departments in a diverse stakeholder field such as; Operations, Product, Analytics & Legal.
- Assure and safeguard the improvement on the long-term by installing the appropriate control measures for key metrics.
Communication Stakeholders
- Sr Director PS
- Director PS Opex
- RD's/CED's PS
- OPEX Management teams & Sr specialists in CC & CS
- Opex Specialists
- OPEX MT
Communication Type
- Cooperation, Information - Update, align and prioritise
- Information - Understand needs, agree priorities, update on delivery
- Information - Understand needs, agree priorities, update on delivery
- Cooperation - Run programmes together
- Cooperation - Run programmes together
- Cooperation - Align as needed.
Communication Frequency
- Occasional
- Frequent
- Occasional
- Continuous
- Continuous
- Occasional
Level of Education
- Bachelor degree
- Master degree
Years of Relevant Job Knowledge
- Broad Job Knowledge (3 - 5 years)
Requirements Of Special Knowledge/Skills
- A proven track record in Lean Six Sigma, Process Improvement, advisory work or project management, leading large projects within a diverse stakeholder field.
- Lean Six Sigma Master Black Belt certification complete & 3+ years of relevant experience.
- Attention to detail, adaptability, self-starter, and high degree of personal accountability is essential.
- Ability to communicate effectively within all levels of the company, including senior leadership, both written and verbal.
- Ability to multi-task extensively; experience in project management.
- Visit local offices & host process innovation workshops to adapt local needs in scalable processes that are globally relevant.
- Prepare successful changes for delivery to the implementation team for global execution.
- Serve as liaison between various PS support functions and operational leaders, translate requirements, process recommendations and strategies.
- Document and assess implemented solutions to make sure they meet business objectives.
- Lean Six Sigma Blackbelt certified, including 3 years of relevant experience.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
PSP Governance Process Lead in London employer: Booking.com
As a leading player in the Payments industry, we pride ourselves on fostering a dynamic work culture that prioritises innovation and collaboration. Our employees benefit from comprehensive growth opportunities, including access to Lean Six Sigma training and the chance to lead impactful projects across diverse teams. Located in a vibrant area, we offer a supportive environment where your contributions directly influence our success and enhance partner experiences.
StudySmarter Expert Advice🤫
We think this is how you could land PSP Governance Process Lead in London
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like Booking.com when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from Booking.com!
We think you need these skills to ace PSP Governance Process Lead in London
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like PSP Governance Process Lead, make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at Booking.com. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at Booking.com
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at Booking.com.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit Booking.com in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at Booking.com.
