Commercial Senior Account Specialist - FinTech in London

The Fintech Business Unit powers payments for Booking.com, a Top 5 global payment merchant and one of the world’s largest e-commerce platforms. With fintech hubs in London, Amsterdam, Bangalore, and NYC, we manage payment processes across 40+ global currencies, processing billions of euros annually. Our vision is to build the world’s largest embedded finance organization across all categories.

The Commercial Senior Account Specialist supports the execution of Booking.com’s FinTech commercial strategy by driving day-to-day commercial execution, supporting payments-related initiatives, and contributing to revenue and adoption growth across FinTech products. This role operates with a high degree of ownership and autonomy, applies strong commercial judgment, and actively connects operational execution with business outcomes. Sitting within the Commercial Partnerships team, this role plays a key part in enabling scalable commercial execution, supporting partner-facing initiatives, and improving decision-making through structured insights, stakeholder alignment, and high-quality operational follow-through.

Key Job Responsibilities and Duties

• Commercial Execution and Enablement: Support and independently execute commercial initiatives related to payments and FinTech products. Translate commercial priorities into clear actions, ensure readiness across internal teams, and contribute to initiatives that drive partner adoption, revenue uplift, or operational efficiency. Proactively flag commercial risks or opportunities and support mitigation or optimization actions.
• Stakeholder Management and Collaboration: Work closely with cross-functional teams (product, legal, finance, operations, etc.) to support commercial initiatives and ensure alignment between commercial intent and operational execution. Provide clear context on business objectives, trade-offs, and priorities to keep discussions focused and outcome-oriented.
• Commercial and Business Support: Contribute to commercial analysis, reporting, and insights that support decision-making across FinTech initiatives. Help assess performance, identify trends, and support the evaluation of commercial opportunities, partner behaviour, or adoption drivers within payments and payout flows.
• Operational Readiness, Process Quality, and Execution: Support and independently manage the planning and delivery of commercial and payments-related initiatives, ensuring operational readiness and high execution quality. Own workstream timelines, follow-ups, documentation, and stakeholder communication to enable smooth and scalable execution. Identify opportunities to simplify workflows, improve process clarity, and strengthen documentation standards, while proactively identifying potential blockers and proposing solutions ahead of escalation.
• Get Things Done: Take ownership of assigned workstreams and tasks end-to-end with minimal supervision. Balance speed and quality while handling increasingly complex topics independently. Provide context, structure, or guidance to junior team members when relevant to enable progress.

Qualifications & Skills

• 5+ years of experience in commercial operations, partnerships, payments, fintech, or related business roles.
• Strong commercial mindset with the ability to understand revenue drivers, partner economics, and business trade-offs.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to manage multiple stakeholders in a fast-paced environment with a high level of autonomy.
• Structured and clear communicator, comfortable working with data, insights, and commercial performance metrics.
• Strong problem-solving skills with the ability to anticipate issues and proactively propose commercially sound solutions.
• Bachelor's degree in Business, Finance, Economics, or related field is preferred.

Total Reward Philosophy

The benefits and perks offered by the company can be found here.

Diversity, Equity and Inclusion at Booking.com

At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.

Career Development Opportunities

Learn more about Your Career Journey here. Become a Mentee and benefit from a mentoring relationship with a more experienced person to help you identify and achieve your professional and personal development goals. Access to personalized one-to-one coaching with our internal coaches.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information that may be necessary for determining your qualifications and suitability for the position.