Learning and Development Knowledge Manager

About Us

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description

The L&D Knowledge Manager is responsible for overseeing an L&D Academy’s knowledge management strategy, ensuring that knowledge is effectively captured, shared, and utilized across the Academy community. This role involves managing knowledge repositories (e.g. B.Learn, ServiceNow, Slack, Confluence or equivalent), facilitating knowledge sharing, and promoting a culture of continuous learning and improvement.

Key Job Responsibilities and Duties

L&D Knowledge Management Strategy:

• To support in the development and implementation of a comprehensive knowledge management strategy aligned with the relevant Academy’s goals.with a tech first mindset and support our AI first & Tech Enablement strategy. Be able to see the problem statements from their lens

• Identify and promote best practices for knowledge capture, storage, and dissemination – taking into consideration the particular Academy’s target audience.

• Advise the relevant Academy monthly Steering Committee (Steer Co) to help define and prioritise the Academy annual curriculum and budget allocation.

L&D Knowledge Repositories:

• Manage and maintain knowledge repositories, ensuring they are up-to-date, accessible, and user-friendly.

• Ability to map relevant content to critical Academy skills to ensure effective execution of the annual curriculum.

• Implement tools and technologies to support knowledge management activities across the Academy community.

L&D Knowledge Sharing:

• Facilitate knowledge sharing and exchanges across departments and teams through online and in person, discussion, workshops, training sessions, and collaborative platforms.

• Encourage and foster the development of knowledge-sharing communities within the organization by identifying groups that have shared requirements and needs for key topics and promoting opportunities for them to connect.

• Identify Subject Matter Experts (SME’s and ‘Guru’s’) across the business that can be drawn on to share their expertise across the community and can help with content curation.

Continuous Improvement:

• Monitor and evaluate the effectiveness of knowledge management initiatives by developing metrics in line with industry best practice e.g. engagement levels with the tools, completion rates of content and feedback from users – and use this insight to make recommendations for improvements.

• Implement tools and technologies that can track and analyze usage patterns of knowledge repositories and collaborative platforms. For instance, monitoring the number of times knowledge articles are viewed, edited, or shared can provide insights into the effectiveness of these repositories

• Establish a continuous improvement process where the effectiveness of initiatives is regularly reviewed, and recommendations for improvements are made. This involves staying informed of industry trends and best practices in knowledge management and incorporating them into the organization’s strategy

Stakeholder Management:

• Work closely with key stakeholders, including department heads, SME’s, HRBPs and relevant Academy Leads, to understand their knowledge needs and provide tailored solutions.

• Develop and maintain strong relationships with internal and external partners and experts to enhance knowledge management efforts and relevant content mapping requirements.

Qualifications & Skills

• Education: Bachelor’s degree in Information Management, Business Administration, or a related field. A Master’s degree is preferred – or equivalent experience

• Experience in L&D content / knowledge management or Mid level L&D Advisory field, with a proven track record of implementing successful knowledge management initiatives.

• Tech Experience: Strong background working in a tech environment, with experience in areas like software engineering, data science, machine learning, or product management. To be able to understand their complexities, problem statement and cocreate the right learning interventions

• Excellent Learning content management / mapping skills for tech job families, including multiple technical job families collaboration – Competent at using Gen AI to support this.

• Experience in Knowledge Management and leveraging Subject Matter Experts (SMEs) as learning partners.

• Proficiency in knowledge management tools and technologies, such as B.Learn, ServiceNow, Slack, Confluence or equivalent.

• Knowledge of the latest trends and best practices in content/ knowledge management.

Benefits & Perks – Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts – up to 1400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Application Process

• Let’s go places together: How we Hire

• This role does not come with relocation assistance.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.