At a Glance
- Tasks: Investigate and resolve customer complaints about insurance products with precision.
- Company: Join Booking.com, a leader in the travel industry with a commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for personal growth.
- Other info: Be part of a dynamic team focused on continuous improvement and customer care.
- Why this job: Make a real difference by helping customers navigate their insurance issues.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 56059 - 68517 £ per year.
Booking.com is seeking a Customer Complaints Executive (Insurance) to own and resolve customer complaints related to insurance products. You will investigate cases end-to-end, review policy documents, insurer decisions and third-party communications, and deliver accurate, transparent responses in line with regulatory requirements.
You will collaborate with internal teams and external partners, identify root causes, and contribute to process improvements while maintaining a strong focus on customer satisfaction.
Insurance Complaints Investigator employer: Booking.com
At Booking.com, we pride ourselves on being an inclusive employer that values diversity and innovation. Located in the vibrant city of Manchester, our work culture fosters collaboration and creativity, offering employees unique benefits such as flexible working arrangements and industry-leading product discounts. With a strong focus on personal growth and a commitment to high-quality hiring outcomes, we empower our team members to make a meaningful impact in the travel and tech industries.
