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For Companies At a Glance
- Tasks: Welcome guests and provide a memorable Booking.com experience in our Manchester HQ.
- Company: Join Booking.com, a leader in personalised travel experiences and innovation.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Why this job: Be the face of Booking.com and create lasting impressions for visitors and employees.
- Qualifications: 1-3 years in hospitality, excellent communication skills, and a friendly attitude required.
- Other info: Flexible working hours and a supportive team environment await you.
The predicted salary is between 24000 - 36000 £ per year.
Booking.com Transport Ltd is part of the Trips Business Unit at Booking.com. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners, and people, we make it easier for everyone to experience the world.
The Trips business unit will bridge the Booking.com of today with the Booking.com of tomorrow, leading the evolution from a single-product company to a multi-product offering company with an unprecedented, personalised travel experience at the heart of its success.
Job Summary
The Hospitality Host will work together in a small team to make sure Booking employees, visitors, vendors, new hires and candidates for job interviews are warmly welcomed and supported in the reception- and service area of our Manchester Headquarters.
They will have overall responsibility for providing a perfect welcome to Booking guests and providing them with a real Booking.com experience: a friendly, high level, personal, inclusive, responsive and supportive ‘wow’ experience to remember.
They will need to be proficient at hospitality, and willing to go that extra mile for a high level of service. They will play an important role in people’s first impression of Booking.com and know how to make a difference.
The Hospitality Host will be responsible for:
As Hospitality Hostyou will have:
Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
Hospitality Host employer: Booking.com
Contact Detail:
Booking.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Host
✨Tip Number 1
Familiarise yourself with Booking.com's culture and values. Understanding their emphasis on personal experiences and customer service will help you align your approach during interviews, showcasing how you can contribute to creating memorable moments for guests.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Role-play scenarios where you handle guest inquiries or complaints, as this will prepare you to demonstrate your problem-solving abilities and friendly demeanour during the interview.
✨Tip Number 3
Network with current or former employees of Booking.com. They can provide insights into the company culture and expectations for the Hospitality Host role, which can be invaluable when tailoring your responses in the interview.
✨Tip Number 4
Be prepared to discuss specific examples from your past experience that highlight your hospitality skills. Think of situations where you went above and beyond for a guest, as these stories will illustrate your commitment to providing exceptional service.
We think you need these skills to ace Hospitality Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Hospitality Host position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Booking.com's values. Share specific examples of how you've provided exceptional service in previous roles, demonstrating your proactive and friendly approach.
Highlight Relevant Experience: In your CV, emphasise any previous experience in front-of-house roles or customer service positions. Use bullet points to clearly outline your responsibilities and achievements, focusing on how you contributed to creating memorable experiences for guests.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a hospitality role.
How to prepare for a job interview at Booking.com
✨Show Your Hospitality Skills
As a Hospitality Host, your ability to create a welcoming atmosphere is crucial. During the interview, demonstrate your hospitality skills by being warm and friendly. Share examples of how you've gone the extra mile for guests in previous roles.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you handle questions, complaints, or demands from guests, showcasing your problem-solving abilities.
✨Demonstrate Team Spirit
Since you'll be working closely with a small team, highlight your teamwork experience. Discuss how you collaborate with others to enhance the guest experience and how you support your colleagues in achieving common goals.
✨Be Proactive and Solution-Oriented
Employers value candidates who take initiative. Prepare to share instances where you identified opportunities to improve service or resolve issues before they escalated. This will show your proactive approach and commitment to excellent customer service.