Customer Service Advisor - Rides

This job is with Booking.com, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Leadership/Team Quote: From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. We are committed to giving you everything you need to take your career in the direction you want. With our core values we ensure you contribute to Booking.com's mission in the best way you can. Role Description: As a Customer Service Advisor in Booking Transport you are going to play an important role in providing exceptional travel support for both travellers and partners. Helping travellers navigate their journeys safely, in comfort, and on time whether by pre-book taxi or public transport. Our dedication to outstanding customer service through various communication channels: calls, emails, or live chat ensures that travellers have the assistance whenever and wherever they need it. Developing excellent product knowledge to help resolve traveller queries is essential, and most importantly, you will always ensure a high level of customer service that will make anyone smile. You should also have a desire to work in a lively and fast-paced environment where you will embrace different cultures, nationalities, and languages, and maintain a positive, motivated attitude to deal with some tricky traveller problems. Please note: The shifts for this role are: ny five days out of five: Mon - Sun. 7am - 5pm - 37.5 hours per week on a weekly rotation, we expect you to work one full weekend, two half weekends and one weekend off per month. Key Job Responsibilities and Duties: You'll be an advocate for the Booking.com values and will do all you can to meet customer expectations - from providing support with handling their reservations to answering their questions. Making a positive impact on every customer contact over multiple channels such as phone, email or live chat. Developing excellent product knowledge to help resolve customer queries. Most importantly, always ensuring a high level of customer service that'll make anyone smile. Qualifications