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- Tasks: Support accommodation partners and enhance their presence on Booking.com.
- Company: Join Booking.com, where technology meets travel and innovation drives experiences.
- Benefits: Enjoy hybrid work, generous leave, and exclusive discounts on travel.
- Why this job: Be part of a dynamic team that shapes unforgettable travel memories for others.
- Qualifications: Strong communication skills and a passion for the travel industry are essential.
- Other info: This is a 12-month fixed term contract based in Edinburgh.
The predicted salary is between 28800 - 43200 £ per year.
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We are the thrill of the first night in a new place, the excitement of the next morning, the friends you encounter, the journeys you take, the sights you see, and the memories you make. Through our products, partners, and people, we make it easier for everyone to experience the world.
Please note, this role is hybrid, with 40% of your time spent in our office in Edinburgh. This role is a 12 month fixed term contract.
Role Description:
As an Account Executive, your main task will be to provide support to new & existing accommodation partners, contacting, informing & advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages & train the new accommodations on how to use Booking.com's extranet & how to use the systems that can improve their availability & supply.
Key Responsibilities & Duties:
- Pro-active communication with partners in your region by telephone to assist with the development of Booking.com's business;
- Leading a portfolio of partners where you are their primary point of contact, answering questions, & following up when needed;
- Help identifying new potential partner leads & pass these leads on for further follow up;
- Maintaining a stable relationship with our partners (i.e. frequent performance calls & contact);
- Become an expert in Booking.com's products so the benefits & usage of our platform can be explained in detail to our partners;
- Finding opportunities for partners that will help improve Booking.com's business by using its segmentation to prioritize;
- Receiving Customer Service issues related to the managed portfolio & solving these in the most efficient manner;
- Dealing with inbound calls & written requests from accommodation partners;
- Showcasing team spirit for team / office related projects & adhoc tasks based on company priorities & business needs.
Required profile:
- Excellent face-to-face and telephone communication skills;
- Proficient English speaker and writer;
- Affinity/experience within e-travel and/or hotel/travel industry is a plus;
- Pro-active, sense of responsibility and can work independently;
- Great teammate, motivated and enjoys to work in e-travel and hospitality;
- Currently authorized to work in the UK.
What we offer:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave;
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country);
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.
Contact Detail:
Booking.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive - Edinburgh - Fixed Term Contract in Edinburgh
✨Tip Number 1
Familiarise yourself with Booking.com's products and services. Understanding the platform inside out will allow you to confidently discuss its benefits with potential partners, showcasing your expertise during interviews.
✨Tip Number 2
Network within the e-travel and hospitality industry. Attend relevant events or join online forums to connect with professionals in the field. This can help you gain insights and potentially get referrals for the Account Executive role.
✨Tip Number 3
Prepare for role-specific scenarios that may come up during interviews. Think about how you would handle partner communications or resolve customer service issues, as these are key responsibilities of the position.
✨Tip Number 4
Showcase your communication skills by practising mock interviews. Since excellent face-to-face and telephone communication is crucial for this role, being articulate and confident will set you apart from other candidates.
We think you need these skills to ace Account Executive - Edinburgh - Fixed Term Contract in Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Account Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in communication and relationship management. Use bullet points for clarity and focus on achievements that demonstrate your ability to support partners effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Account Executive position at Booking.com.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Booking.com
✨Know the Company Inside Out
Before your interview, make sure you understand Booking.com's mission and values. Familiarise yourself with their products and how they impact the travel experience. This will help you demonstrate your enthusiasm and alignment with the company's goals.
✨Showcase Your Communication Skills
As an Account Executive, excellent communication is key. Prepare to discuss examples of how you've effectively communicated with partners or clients in the past. Highlight your ability to explain complex information clearly and concisely.
✨Demonstrate Proactivity
Booking.com values proactive team members. Be ready to share instances where you've taken initiative in previous roles, whether it was identifying new leads or solving customer issues efficiently. This will show that you're a self-starter who can thrive in a dynamic environment.
✨Prepare for Role-Specific Scenarios
Think about the responsibilities listed in the job description and prepare for situational questions. For example, how would you handle a difficult partner or identify opportunities for improvement? Practising these scenarios will help you feel more confident during the interview.
