At a Glance
- Tasks: Join our vibrant night team, ensuring excellent customer service and stock management.
- Company: Booker, a dynamic workplace with great career opportunities.
- Benefits: Enjoy discounts at Tesco, health benefits, and a fantastic holiday package.
- Other info: Flexible hours in a supportive environment with endless opportunities.
- Why this job: Perfect for night owls who thrive in teamwork and want to make a difference.
- Qualifications: Must be 18+, with a can-do attitude and strong team spirit.
The predicted salary is between 24960 - 29120 £ per year.
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year.
- In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more.
- You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About the role
We are looking for "night owls" with a real can-do attitude who are passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of our vibrant night team, you will thrive on teamwork and you'll be motivated to do a great job. The role that you play on nights is key to the wider success of the store so you will be truly appreciated. We are a 5/7 day operation and nights too! (check our website for specific opening times.) We only recruit individuals who are aged 18 and over.
You will be responsible for:
- Ensuring our customers' needs are exceeded at all times working in a number of areas of the store, so no two nights will be the same.
- Whether it's filling shelves, ensuring we have the right amount of stock or maybe picking deliveries, the opportunities are endless, but everything you do matters ensuring our customers get everything they came for, served quickly and efficiently.
You will need:
- A can-do attitude and be willing to go the extra mile.
- A great team ethic as you will be fulfilling a key role where you will be relied on as much as you will rely on others.
Due to the nature of the role, applicants must be over 18 years of age.
Branch Assistant Nights-temporary Part Time in Westwood employer: Booker
At Booker, we pride ourselves on being an exceptional employer that values our team members and their contributions. With a vibrant work culture that fosters teamwork and a commitment to customer service, we offer a comprehensive benefits package including discounts at Tesco, health and wellbeing support, and opportunities for career growth. Join us in a role where your efforts are truly appreciated, and enjoy the unique advantages of working in a dynamic night team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant Nights-temporary Part Time in Westwood
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Booker.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Booker. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Branch Assistant Nights-temporary Part Time in Westwood
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Booker.
How to prepare for a job interview at Booker
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Booker's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Booker offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
