Role Overview
As an IS Analyst for Workplace Security, you will play an essential role in delivering secure, stable, and efficient systems that support business performance, customer satisfaction, and cash profit. You’ll be responsible for implementing, maintaining, and improving security measures across Windows environments to protect against threats and vulnerabilities.
Responsibilities
Health, Safety and Legal (Governance, Security and Controls)
- Follow change management procedures and maintain system security.
- Comply with company policies including financial, health and safety, and security standards.
- Resolve technical and procedural issues following agreed processes, escalating where needed.
- Ensure compliance with IT supplier contracts and licensing agreements.
- Champion diversity and inclusion so that everyone feels welcome and supported.
Customer Satisfaction
- Identify and address issues impacting system stability, availability, or functionality.
- Prioritise and resolve technical and procedural issues promptly.
- Specify system enhancements, log deficiencies, and support testing of delivered solutions.
- Help produce accurate and timely management information.
- Provide end‑user training and guidance when required.
- Work collaboratively with colleagues, customers, and suppliers to enhance service perception.
- Identify opportunities to improve processes and maximise system asset utilisation.
- Support the delivery of system improvements and projects aligned with growth plans.
- Contribute to projects that enhance cash profit and customer satisfaction.
- Deliver approved projects on time and within agreed budgets.
Cash Profit
- Work effectively with suppliers and stakeholders to identify optimal solutions.
- Follow procedures for the efficient storage and reuse of IS equipment.
Key People You’ll Work With
- External IT suppliers
- Booker IT colleagues across systems
- Tesco Technology teams
- IT Service Desk
Resources You’ll Be Responsible For
- Administration of asset management and security systems
- Management of project development budgets
- Monitoring system KPIs
- Producing management information reports
- Supporting delivery of the asset management system roadmap
Skills
- A desire to learn, improve, and contribute to progress.
- Strong relationship‑building skills with business stakeholders.
- Excellent troubleshooting and analytical capability.
- Ability to prioritise workload effectively.
- Strong written and verbal communication skills.
Experience
- Good understanding of Microsoft Defender for Endpoints, Ivanti UEM, Sophos, Microsoft Office Suite, and Windows OS.
- Knowledge of wholesale industry business processes (desirable).
- Technical project management skills.
- Service management experience.
- A track record of consistent results delivery.
Benefits
- Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4‑day period after every four‑weekly pay day, i.e. thirteen times a year. Also 10% off at Tesco Café and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, plus further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank (terms and conditions apply).
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle‑to‑work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – covered for death in service life cover of up to three times annual pay.
- Health and wellbeing support and resources including our 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
