At a Glance
- Tasks: Support and monitor digital systems, ensuring stability and performance for a leading B2B wholesale website.
- Company: Join Booker, a dynamic company committed to making a positive impact in the community.
- Benefits: Enjoy discounts at Tesco, health benefits, retirement savings, and a great holiday package.
- Other info: Opportunity for career growth and continuous improvement in a collaborative team.
- Why this job: Be part of a fast-paced environment where your contributions directly enhance customer experience.
- Qualifications: Experience in IT support, service management, and excellent communication skills are essential.
The predicted salary is between 28350 - 34650 £ per year.
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
About the role
At Booker, we're committed to making a positive difference for our customers, colleagues and communities. As an IS Analyst - Support, you'll play a key role in ensuring the stability, availability, security and performance of our business-critical digital systems.
Working within the Booker IS team, you'll help support the technology behind Booker.co.uk, the UK's fastest-growing B2B wholesale website, alongside a range of digital platforms and applications used across the Booker Group. You'll work closely with Service Delivery Managers, Digital teams, business stakeholders and technology partners to deliver a seamless experience for our customers.
This is an exciting opportunity for someone with a passion for service management, incident resolution and continuous improvement, who enjoys building strong relationships and delivering excellent support in a fast-paced environment.
You will be responsible for
- Monitor and support the availability, security and performance of multiple systems and applications.
- Respond to, investigate and help resolve incidents, ensuring service disruptions are managed effectively.
- Act as an escalation point for technical issues, coordinating with internal teams and external suppliers to drive resolution.
- Support change management processes and ensure changes are implemented safely and effectively.
- Work with stakeholders to identify opportunities to improve system stability, efficiency and customer experience.
- Monitor service performance, system KPIs and reporting, ensuring agreed service standards are met.
- Assist in disaster recovery planning, testing and risk management activities.
- Support the delivery of website and digital systems roadmaps.
- Create and maintain clear technical documentation and operational procedures.
- Build strong working relationships with colleagues, customers, suppliers and business teams across Booker and Tesco Technology.
- Stay up to date with technology trends and best practices to help drive continuous improvement.
You will need
We're looking for someone who can combine technical knowledge with a customer-focused mindset. You will ideally have:
- Experience working in an IT, technology or support-focused environment.
- Experience of service management, incident management and troubleshooting.
- Knowledge of change management processes and controls.
- Experience using incident or service management tools.
- Understanding of analytics, reporting and performance monitoring tools.
- Excellent communication skills with the ability to explain technical information to both technical and non-technical audiences.
- Strong stakeholder management skills and the ability to build positive working relationships.
- Good documentation skills, including creating and reviewing technical documentation.
- A proactive approach to problem-solving and continuous improvement.
- The ability to manage multiple priorities and work effectively in a collaborative environment.
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IS Analyst - Support in Wellingborough employer: Booker
Booker is an excellent employer, offering a dynamic work environment in England where you can lead a dedicated team to achieve operational excellence. With a strong focus on employee development and customer service, you'll benefit from a range of perks including discounts and a retirement savings plan, all while being part of a culture that values motivation and strategic planning.
StudySmarter Expert Advice🤫
We think this is how you could land IS Analyst - Support in Wellingborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Booker values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Booker might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Booker!
✨Direct Apply to Booker
Let's not forget to apply directly through the Booker website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Booker.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Booker. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Booker
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
