At a Glance
- Tasks: Join our Customer Service team to handle calls and resolve customer queries.
- Company: Be part of Booker Group, a diverse and inclusive workplace.
- Benefits: Full training provided, flexible hours, and a supportive environment.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Make a difference by helping customers and building relationships.
- Qualifications: Great communication skills; experience in customer service is a plus.
The predicted salary is between 22000 - 26000 £ per year.
In this position, you will work as part of the Customer Service team and you will be responsible for receiving, logging and responding to all customer calls, dealing with enquiries, and issues.
Responsibilities:
- Ensuring an appropriate resolution in an effective, efficient manner, within the agreed timeframe and to the required standard.
- Offering full customer service support to both caterers and retailers.
- Logging all queries and issues, ensuring all calls are dealt with efficiently and effectively.
- Communicating clearly to customers, showing empathy and working to build a trusting relationship.
- Handling all types of customer and consumer queries via telephone (inbound and outbound), letters, and emails as required.
- Taking responsibility and ownership for issues, queries and their resolution, ensuring service and standards are met.
- Resolving queries where possible or if necessary, escalating issues to appropriate departments.
- Escalating issues to the CST Manager, if appropriate action is not taken.
Qualifications:
- Previous experience within a contact or call centre environment would be highly regarded but not essential and full training will be provided.
- Excellent communication skills with the ability to remain calm in stressful situations.
- Ability to plan, prioritise and approach each issue in a structured manner.
- Ability to take ownership of problems through resolutions.
EEO Statement: Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
We are proud that Booker is a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com.
Customer Service Operator - 6 month contract in Wellingborough employer: Booker
Booker Group is an excellent employer that prioritises a supportive and inclusive work culture, making it a fantastic place for individuals seeking meaningful employment as a Customer Service Operator. With comprehensive training provided, employees have the opportunity to develop their skills while enjoying a diverse environment where everyone feels welcome. Located within a dynamic team, you will benefit from a commitment to employee growth and a strong focus on customer satisfaction, ensuring your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator - 6 month contract in Wellingborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Booker and their customer service values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer queries, try role-playing with a friend or family member. This will help you stay calm and articulate during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you took ownership of an issue and resolved it effectively. This will demonstrate your ability to handle customer concerns with confidence.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up in the future.
We think you need these skills to ace Customer Service Operator - 6 month contract in Wellingborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Operator role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about clear communication, don’t shy away from showcasing your ability to convey information effectively. Use examples from past experiences where you’ve successfully handled customer queries or resolved issues.
Be Personable and Empathetic:We love candidates who can connect with customers on a personal level. Share stories that demonstrate your empathy and ability to build trusting relationships, as this is key in customer service.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining the StudySmarter family!
How to prepare for a job interview at Booker
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Operator. Familiarise yourself with common customer queries and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in stressful situations. Remember, empathy goes a long way in customer service!
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Think of specific instances where you took ownership of an issue and resolved it successfully. This will highlight your ability to handle queries efficiently and effectively, which is crucial for this job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
