IT Change Co-ordinator in Royton

An opportunity has arisen to join the IT function within this fast-paced logistics environment to assist the delivery of the IT Change Management process. The IT Change Coordinator is a key role within the IT Team and will be expected to manage smaller scale IT infrastructure changes and act as IT work-stream lead on business projects alongside maintaining service levels in the IT support environment.

You will be responsible for:

• Acting as the interface between business representatives and technical resources for change communication ensuring all stakeholders are aware of the scheduling coordination and communication of change and to manage expectations.
• Identifying potential risks and conflicts prior to a deployment and ensuring all necessary checks are carried out before implementation.
• Establishing and documenting business and IT requirements.
• Assisting in solution evaluation and recommendation to business.
• Planning change across all environments, scheduling, coordinating, and managing end-to-end change through the development and support lifecycle.
• Producing test packs and ensuring all hardware and software changes are auditable.
• System testing and assisting with user acceptance testing.
• Developing and maintaining project plans.
• Identifying and securing internal (and external) resources for change.
• Managing third-party suppliers to implement change and to agreed service levels.
• Providing 2nd line support of IT service provision and application high severity issues and major incidents to ensure issue resolution.
• Coordinating 3rd parties to identify and address security vulnerabilities.
• Producing test scripts, testing, and managing installations into the live environments.
• Coordinating new user setup including Asset and License Management.
• Escalating high severity issues in accordance with process to ensure a timely resolution.
• Attending meetings from time to time, either onsite or at an alternative location.
• Identifying and addressing slippage, issues or risks, escalating where necessary to Management.
• Ensuring sound and timely handover to the IT Change team and to operational teams.
• Ensuring all change documentation is produced, stored and distributed appropriately.
• Monitoring spend against budget and gaining appropriate sign off.
• Supporting the business with out of hours support for critical issues on a rota basis.

Required Skills

• Exposure to Change Management within a fast-paced environment.
• Methodical and structured approach to problem solving.
• Excellent communication skills both written and verbal.
• Material creation, user support and guidance.
• Ability to influence decisions across key stakeholders.
• Ability to work effectively with 3rd party service providers.
• Administration skills with an eye for detail.
• Self-motivated.
• Excellent approach to planning work and managing priorities.

Desired Skills

• Experience of Project Management within an IT environment.
• Experience of working within the Logistics industry would be an advantage.
• Knowledge of ITIL service support principles.
• Good training and presentation skills.
• Good technical appreciation.
• Knowledge of applications used within Best Food Logistics.

Education or Equivalent Experience

• Recognised accreditation in Project Management (e.g. Prince, Agile) would be an advantage.
• Recognised accreditation in ITIL would be an advantage.

Eligibility and Additional Information

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process.