At a Glance
- Tasks: Assist customers with inquiries and ensure their satisfaction through effective communication.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Flexible working hours, competitive pay, and opportunities for growth.
- Other info: Work in a vibrant environment with a supportive team.
- Why this job: Be the friendly voice that helps customers and makes their day better.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
- Role and Responsibilities
- Ensuring that calls are dealt with quickly, efficiently and to the satisfaction of the client whenever possible.
- Contacting customers and dealing with customers in a polite and professional manner.
- Informing customers of potential problems with their deliveries (late deliveries) and informing customers of any difference in delivery time changes.
- To escalate any information/issues to the team leader for further investigation.
- Input information onto the customer service database, creating and closing calls daily.
- Carry out any associated paperwork for all tasks completed within customer services.
- Undertake any other duties that may from time to time prove necessary.
- Working Hours
You will work 5 days out of 7 on a rota basis so your days will vary from week to week.
Hours are between
6am - 8pm Monday to Thursday, 6am - 6pm Fridays and Saturdays and you will work 8am - 4.30pm on a Sunday shift. This will include working some public holidays.
Applicants must be 18 or older if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
#J-18808-Ljbffr
Customer Service Assistant in Royton employer: Booker
Booker is an excellent employer, offering a dynamic work environment in England where you can lead a dedicated team to achieve operational excellence. With a strong focus on employee development and customer service, you'll benefit from a range of perks including discounts and a retirement savings plan, all while being part of a culture that values motivation and strategic planning.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Royton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Booker. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Booker before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Royton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Booker:Your cover letter is your chance to shine! Tell us why you want to work at Booker specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Booker!
How to prepare for a job interview at Booker
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
