At a Glance
- Tasks: Lead a dynamic delivery team to ensure top-notch customer service and operational efficiency.
- Company: Join a forward-thinking company that values diversity and inclusion.
- Benefits: Flexible working options, competitive pay, and opportunities for personal growth.
- Other info: Engage with customers and develop your leadership skills in a supportive environment.
- Why this job: Make a real impact by improving delivery services and customer satisfaction.
- Qualifications: Experience in warehouse operations and strong team management skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced delivery manager to lead a team and ensure the delivery department trades efficiently, safely, and within legal constraints while offering the highest customer service standards.
Responsibilities
- Lead the delivery team to ensure the branch trades efficiently, safely, and offers the highest customer service standards.
- Manage delivery costs and customer charges to achieve agreed targets.
- Identify opportunities to improve efficiency, setting challenging targets to minimise payroll cost.
- Understand the local market to offer the best service in the area and ensure fantastic customer satisfaction.
- Manage the team effectively to cover all customer service requirements and engage with customers, using feedback to improve service and satisfaction.
- Work with the regional team and assist the business to identify opportunities while developing or improving ways of working.
- Ensure the role is based in one of our delivery locations.
Qualifications and Experience
- Previous experience, knowledge, and skills in warehouse and transport operations.
- Experience managing a warehouse operation.
- Engaging with customers and building and maintaining strong relationships.
- Developing new ideas and challenging a team to improve the delivery service.
- Identifying talent and encouraging development in a team.
- Motivating a team to build a strong customer service culture.
- Communicating openly and influencing key stakeholders.
- Planning and organising effectively.
- A hands-on approach (beneficial).
- Management CPC qualification (beneficial).
Employment Conditions
The role may require working before 6:15 am or after 9:45 pm, or in areas such as the warehouse, beers, wines & spirits, and driving. Candidates must be over the age of 18.
High volumes of applications may lead to earlier closure of the position; feedback will only be provided to interviewees.
Diversity, Equity and Inclusion
Diversity, Equity and Inclusion (DE&I) at Booker means that who you are and whatever your background, we always want you to feel represented and be yourself at work. Booker is a Disability-Confident Inclusive Leader and provides a fully inclusive and accessible recruitment process.
Flexible Working
We welcome conversations about flexible working across all career stages. Talk to us about how we may support you.
Contact: recruitment@bookergroup.com
Delivery Manager in Reading employer: Booker
At Booker, we pride ourselves on being an excellent employer, offering a dynamic work environment where our Delivery Managers can thrive. With a strong focus on employee growth and development, we provide opportunities for team members to enhance their skills while fostering a culture of inclusivity and collaboration. Located in vibrant delivery hubs, our commitment to high customer service standards and operational efficiency ensures that you will be part of a team that values your contributions and encourages innovative ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager in Reading
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Booker and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Booker!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Booker keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Delivery Manager in Reading
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Booker:This is your chance to really connect with the team at Booker. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Booker
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Booker.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Booker that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Booker. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
