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For Companies At a Glance
- Tasks: As a Picker, you'll ensure customers' needs are met by filling shelves and processing deliveries.
- Company: Booker Group is the UK's leading food and drink wholesaler, serving independent retailers and caterers.
- Benefits: Enjoy discounts at Tesco, flexible working options, and a great holiday package.
- Why this job: Join a dynamic team where every day is different and your efforts directly impact customer satisfaction.
- Qualifications: A can-do attitude and a passion for customer service are essential; no prior experience needed.
- Other info: We welcome conversations about flexible working to support your lifestyle.
Benefits
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, i.e. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
Overview
You will be expected to ensure our customers\’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it\’s filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries the opportunities are endless, but everything you do matters ensuring our customers get everything they came for, served quickly and efficiently.
Someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
Responsibilities
- Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
- Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
- Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
- Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.
Qualifications
- A can do attitude and feel comfortable working to meet designated pick rates.
- A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
- Always be there, on time and properly presented.
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Picker employer: Booker
Contact Detail:
Booker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picker
✨Tip Number 1
Familiarise yourself with the specific duties of a Picker at Booker Group. Understanding the importance of customer service and how to efficiently pick and dispatch goods will help you stand out during the interview.
✨Tip Number 2
Showcase your can-do attitude! During any interactions, whether in person or over the phone, demonstrate your enthusiasm for going the extra mile for customers, as this is a key quality they are looking for.
✨Tip Number 3
Be prepared to discuss your experience with teamwork and flexibility. Since the role involves working in various areas of the store, highlighting your adaptability and ability to work well with others will be beneficial.
✨Tip Number 4
Research Booker Group's values and commitment to diversity and inclusion. Being able to articulate how you align with their mission can make a positive impression during your application process.
We think you need these skills to ace Picker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Picker role. Emphasise any previous customer service roles or experience in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your can-do attitude. Mention specific examples of how you've gone the extra mile for customers in past roles.
Highlight Key Skills: In your application, focus on key skills such as teamwork, communication, and attention to detail. These are crucial for the Picker role, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Booker
✨Show Your Can-Do Attitude
During the interview, make sure to express your enthusiasm for the role and demonstrate a positive attitude. Share examples of how you've tackled challenges in the past and how you're willing to go the extra mile for customers.
✨Highlight Customer Service Experience
Since this role heavily focuses on customer service, be prepared to discuss your previous experiences in similar positions. Talk about specific instances where you exceeded customer expectations or resolved complaints effectively.
✨Demonstrate Flexibility
The job involves working in various areas of the store, so it's important to show that you're adaptable. Mention any experiences where you've had to switch tasks quickly or learn new skills on the job.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, team dynamics, or what a typical day looks like for a Picker. This shows your genuine interest in the role and helps you assess if it's the right fit for you.