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- Tasks: Join us as a Picker, ensuring customers get their orders quickly and efficiently.
- Company: Booker is a dynamic workplace offering growth opportunities and a supportive environment.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Other info: Part-time hours with flexible shifts to fit your schedule.
- Why this job: This role offers variety, customer interaction, and a chance to make a difference every day.
- Qualifications: A positive attitude and passion for customer service are essential; no prior experience needed.
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About the role
This is a Part Time Role. You will be expected to ensure our customers' needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries, the opportunities are endless, but everything you do matters ensuring our customers get everything they came for, served quickly and efficiently.
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
You will be responsible for:
- Accurately picking and dispatching goods by picking against a hand-held terminal and advising the Manager of any differences.
- Checking quality, shelf life and ensuring packaging is robust in preparation for delivery.
- Providing a high standard of customer service by processing deliveries efficiently and to target.
- Being polite when dealing with delivery staff and responding appropriately to queries and complaints, referring any complex situations to someone who can help.
You will need:
- A can-do attitude and feel comfortable working to meet designated pick rates.
- A passion for customer service and a willingness to go the extra mile when it comes to serving our valued customers.
- Always be present, on time and properly presented.
Contact Detail:
Booker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picker
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with us. Whether it's in a phone call or an informal chat, let your passion shine through. We love candidates who are genuinely excited about helping customers.
✨Tip Number 2
Familiarise yourself with our products and services before applying. This knowledge will not only help you stand out but also demonstrate your commitment to understanding our business and the role of a Picker.
✨Tip Number 3
Be prepared to discuss your previous experiences in fast-paced environments. Highlight any roles where you had to meet targets or work under pressure, as this aligns perfectly with what we’re looking for in a Picker.
✨Tip Number 4
Demonstrate your can-do attitude by sharing examples of how you've gone the extra mile in past jobs. We appreciate candidates who are proactive and willing to take initiative to ensure customer satisfaction.
We think you need these skills to ace Picker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Picker role. Emphasise any previous customer service roles or experience in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your can-do attitude. Mention specific examples of how you've gone the extra mile for customers in past roles.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, efficiency in picking and dispatching goods, and your ability to work well under pressure. These are crucial for the Picker position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Booker
✨Show Your Can-Do Attitude
During the interview, make sure to express your enthusiasm for the role and your willingness to tackle challenges. Share examples from your past experiences where you demonstrated a positive attitude and went the extra mile for customers.
✨Highlight Customer Service Skills
Since this role is heavily focused on customer service, prepare to discuss specific instances where you provided excellent service. Think about how you handled difficult situations or complaints and what you did to ensure customer satisfaction.
✨Demonstrate Attention to Detail
As a Picker, accuracy is key. Be ready to talk about how you ensure quality in your work. You might want to mention any previous roles where attention to detail was crucial, especially in picking or dispatching goods.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You could inquire about the team dynamics, training opportunities, or how success is measured in the position.