At a Glance
- Tasks: Pick and dispatch goods while ensuring excellent customer service.
- Company: Join Booker, the UK's leading food & drink wholesaler.
- Benefits: Flexible working hours, inclusive culture, and career growth opportunities.
- Other info: Diverse and inclusive workplace with support for all backgrounds.
- Why this job: Make a real difference in customer satisfaction every day.
- Qualifications: A can-do attitude and passion for customer service.
Overview
You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries, the opportunities are endless, but everything you do matters – ensuring our customers get everything they came for, served quickly and efficiently.
Someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
Working pattern
The working pattern is the below; this could change to a rolling rota. This will be discussed.
- Sun: 08:30 - 3:00
- Mon: 09:45 - 16:15
- Tues: 09:45 - 16:15
- Weds: 09:45 - 16:15
Responsibilities
- Responsible for the accurate picking and dispatch of goods by picking against a handheld terminal and advising the Manager of any differences.
- Checking quality, shelf life and ensuring packaging is robust in preparation for delivery.
- Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
- Being polite when dealing with delivery staff and responding appropriately to queries and complaints, referring any complex situations to someone who can help.
- A can do attitude and being comfortable working to meet designated pick rates.
- A passion for customer service and willingness to go the extra mile when serving our valued customers.
- Always be there, on time and properly presented.
About Booker
Booker is the UK\'s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
Flexible working
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
Accessibility
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For information on accessibility support you can expect, please contact recruitment@bookergroup.com
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On occasions with high volumes of applicants, some roles may close earlier than the advertised end date in order to manage applicants appropriately. Feedback is offered only to candidates who attend an interview.
*Booker Group is part of Tesco plc; however, it is operated separately from the core Tesco business and the benefits offered will be different from those offered at Tesco.*
For more information about us please visit www.bookergroupjobs.co.uk
Picker 24 hours in Carlisle employer: Booker
At Booker, we pride ourselves on being an exceptional employer, offering a dynamic work environment where no two days are the same. Our commitment to diversity, equity, and inclusion ensures that every employee feels valued and represented, while our flexible working options cater to individual needs, making it easier for you to balance work and life. With opportunities for growth and development within the UK's leading food and drink wholesaler, you'll be part of a team that is passionate about delivering outstanding customer service and making a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Picker 24 hours in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Booker. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone the extra mile for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you show up looking smart and presentable. It reflects your professionalism and respect for the opportunity. Plus, it sets a positive tone for the interview!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. So, don’t hesitate – get your application in today!
We think you need these skills to ace Picker 24 hours in Carlisle
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making our customers' experiences fantastic.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Picker role. Mention any relevant experience in picking, stock management, or customer service to show us you’re the right fit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for the role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Booker
✨Know the Role Inside Out
Before your interview, make sure you understand the Picker role thoroughly. Familiarise yourself with the responsibilities like picking deliveries, checking quality, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about exceeding customer expectations, be ready to share examples of how you've gone the extra mile for customers in the past. Think of specific situations where your can-do attitude made a difference, and be prepared to discuss them during the interview.
✨Be Ready for Practical Questions
Expect some practical questions related to the job, such as how you would handle a situation with delivery staff or what you would do if you noticed a discrepancy in stock. Practising these scenarios beforehand can help you articulate your thought process clearly.
✨Dress the Part and Be Punctual
First impressions matter! Make sure you arrive on time and are dressed appropriately for the interview. A neat appearance shows that you take the opportunity seriously and respect the company’s standards, which is crucial in a customer-facing role.
