At a Glance
- Tasks: Lead a team to ensure efficient and safe delivery operations while providing top-notch customer service.
- Company: Join Booker, the UK's leading food & drink wholesaler with a focus on diversity and inclusion.
- Benefits: Flexible working options, competitive salary, and opportunities for personal development.
- Other info: Dynamic work environment with a commitment to inclusivity and career growth.
- Why this job: Make a real impact by improving delivery services and keeping customers happy.
- Qualifications: Experience in warehouse/transport management and strong team leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to work for a company that truly delivers? We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation.
Based in one of our delivery locations, experience, knowledge and skills in warehouse/transport are essential. Responsibilities include:
- Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
- Managing delivery costs and customer charges to achieve agreed targets.
- Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost.
- Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
- Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction.
- Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.
Previous experience and knowledge of deliveries/transport are essential in addition to:
- Experience of managing a warehouse operation.
- Engaging with customers and building and maintaining strong relationships.
- Developing new ideas and challenging a team to improve the delivery service.
- Identifying talent and encouraging development in a team.
- Motivating a team to build a strong customer service culture.
- Communicating openly and being able to influence key stakeholders.
- Planning and organising effectively.
- A “Hands on approach” is beneficial.
- Management CPC qualification is beneficial.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Delivery Manager in Peterborough employer: Booker
At Booker, we pride ourselves on being a leading employer in the food and drink wholesale sector, offering a dynamic work environment where your contributions truly matter. Our commitment to diversity, equity, and inclusion ensures that every employee feels valued and supported, while our focus on flexible working arrangements allows you to balance your professional and personal life effectively. With ample opportunities for career development and a strong emphasis on team collaboration, joining us as a Delivery Manager means becoming part of a culture that prioritises customer satisfaction and operational excellence.
