At a Glance
- Tasks: Assist customers, keep shelves stocked, operate tills, and arrange deliveries.
- Company: Join a dynamic team at a leading retail company.
- Benefits: Enjoy discounts at Tesco, health support, and a great holiday package.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Gain valuable experience in customer service while working in a fast-paced environment.
- Qualifications: Must have a can-do attitude and a passion for customer service.
The predicted salary is between 28000 - 31200 £ per year.
About the role
This is a Seasonal Temp Part‑time branch assistant role on a 12‑week rolling contract basis, working 5–7 days a week. We need someone with a real can‑do attitude, a passion for excellent customer service, and a willingness to go the extra mile. The job involves customer service, maintaining stocked shelves, operating tills, and arranging deliveries as required. You will be working in a dynamic, fast‑paced environment where no two days are the same.
Responsibilities
- Keeping shelves stocked and products readily available for customers
- Operating tills and providing quick, efficient service
- Assisting customers with ordering and arranging deliveries where required
- Ensuring customers leave satisfied and return happily
Requirements / Qualifications
- Can‑do attitude
- Passion for customer service
- Willingness to go the extra mile
- Punctuality and proper presentation at all times
Benefits
- A Booker colleague card with 10 % off purchases at Booker and double‑discount events up to three times a year
- After 3 months service, a Tesco colleague discount card with 10 % increasing to 15 % off most purchases at Tesco, plus 10 % off at Tesco Café and 20 % off F&F purchases
- 10 % off pay monthly and SIM‑only deals with Tesco Mobile
- Up to 30 % off car, pet and home insurance at Tesco Bank (terms apply)
- Free eye test when you spend £50 or more; 30 % discount on glasses, prescription sunglasses and contact lenses when you spend £50 or more
- 50 % off health checks at Tesco Pharmacy
- Exclusive access to discounted RAC breakdown cover rates
- Exclusive deals and discounts website saving on everyday purchases, including cycle‑to‑work scheme
- After 3 months service, join our annual Save As You Earn share scheme to buy Tesco shares at a discount
- Retirement savings plan (pension) – save up to 5 %, Booker will match contributions
- Life Assurance – death in service life cover up to three times annual pay
- Health and Wellbeing support (24/7 Employee Assistance Programme and Virtual GP)
- A great holiday package
EEO Statement: We only recruit individuals aged 17 and over. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, handling licensed goods, or driving roles.
Seasonal Branch Assistant in Lowestoft employer: Booker
Join us as a Seasonal Branch Assistant and experience a vibrant work culture that prioritises customer satisfaction and teamwork. With a range of benefits including discounts at Tesco and health support, we foster an environment where employees can thrive and grow, making every day rewarding in our fast-paced branches. Our commitment to your development and well-being ensures that you not only contribute to our success but also enjoy a fulfilling career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Branch Assistant in Lowestoft
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Booker.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Booker.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Booker.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Booker!
We think you need these skills to ace Seasonal Branch Assistant in Lowestoft
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Booker, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Booker!
How to prepare for a job interview at Booker
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Booker that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Booker during this peak time and how you can be an asset to their team.
