At a Glance
- Tasks: Be the friendly face of Booker, ensuring customers feel welcome and supported.
- Company: Join a dynamic team at Booker, where customer service is our priority.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Must be 17+, with a passion for customer service and a can-do attitude.
The predicted salary is between 20000 - 25000 £ per year.
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year.
- In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more.
- You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About the role:
The working pattern is Sunday to Thursday AM. We are seeking a friendly, professional, and customer-focused Front of House Team Member to be the first point of contact for guests and visitors. In this role, you will ensure a welcoming environment, provide excellent customer service, and support smooth day-to-day front-facing operations.
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast-paced environment where no two days are the same. We are a 5/7 day operation.
You will be responsible for ensuring that customers are at the heart of everything we do. Our customers need to be back in their own business as quickly as possible having found what they need. We keep the shelves full, provide speed of service through the tills and wish them a fond farewell or maybe our customers need a delivery and we are accurately picking what they need.
You will need:
- A can-do attitude.
- A passion for customer service.
- Be willing to go the extra mile.
- Always be there, on time and properly presented.
Front of House Pro — Customer Experience Champion in Leeds employer: Booker
At Booker, we pride ourselves on being an exceptional employer that values our team members and their growth. With a vibrant work culture that prioritises customer service excellence, we offer a comprehensive benefits package including discounts at Tesco, health and wellbeing support, and opportunities for career advancement. Join us in a dynamic environment where your contributions are recognised and rewarded, making every day meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Pro — Customer Experience Champion in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Booker. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and your can-do attitude. Remember, they want to see how you handle real-life scenarios!
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and professional for your interview. First impressions matter, especially in a customer-facing role like Front of House. Show them you take pride in your appearance and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Front of House Pro — Customer Experience Champion in Leeds
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you can bring a friendly vibe to our team.
Tailor Your Application:Make sure to tailor your application to the Front of House Pro role. Highlight your relevant experience and skills that match what we’re looking for, like your can-do attitude and passion for delivering excellent customer service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits package there.
How to prepare for a job interview at Booker
✨Know the Company
Before your interview, take some time to research Booker. Understand their values, mission, and the specific role of a Front of House Pro. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, prepare examples from your past where you've gone the extra mile for customers. Think of situations where you resolved issues or created a welcoming environment, as these stories will resonate well with the interviewers.
✨Dress to Impress
First impressions matter! Make sure you arrive on time and are dressed appropriately for the role. A professional appearance shows that you respect the opportunity and understand the importance of being well-presented in a customer-facing position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
