At a Glance
- Tasks: Be the friendly face of our branch, delivering top-notch customer service and ensuring smooth operations.
- Company: Join a dynamic team at Booker, where everyone is welcome and valued.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Other info: Flexible shifts in a fast-paced environment with opportunities for growth.
- Why this job: Make a real difference by helping customers and creating a welcoming environment.
- Qualifications: Must be 17+ with a can-do attitude and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a friendly, professional, and customer‑focused Front of House Team Member to be the first point of contact for guests and visitors. In this role, you will ensure a welcoming environment, provide excellent customer service, and support smooth day‑to‑day front‑facing operations. We are looking for someone with a real can‑do attitude who is passionate about delivering excellent customer service and willing to go the extra mile. Working as part of a team you will operate in a dynamic, fast‑paced environment where no two days are the same.
Working Pattern
The working pattern is Sunday to Thursday AM. We are a 5‑7 day operation (check our website for specific opening times).
Responsibilities
Customers are at the heart of everything we do. Our goal is to get customers back to their own business as quickly as possible, delivering what they need, keeping shelves full, providing speed of service through tills, and ensuring a fond farewell. We also support customers with deliveries and accurate order picking.
Requirements
- A can‑do attitude
- A passion for customer service
- Willingness to go the extra mile
- Always be on time and properly presented
- Age: 17 years or older (must be 18+ for early or late shifts or warehouse roles)
Benefits
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4‑day period after every four‑weekly pay day, i.e. thirteen times a year.
- In addition 10% off at Tesco Café and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco Bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- Exclusive deals and discount website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – coverage for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
Diversity & Inclusion
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We’re a place where everyone’s welcome.
Eligibility
Only candidates aged 18 or over are eligible for any roles that require working before 6:15 am or after 9:45 pm or involving warehouse, beer, wine & spirits, or driving roles. For all other shifts, age 17 years or older is acceptable.
Contact & Accessibility
We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com.
Branch Assistant (Front of House) in Leeds employer: Booker
At Booker, we pride ourselves on being an excellent employer that values our team members and fosters a supportive work culture. As a Front of House Team Member, you'll enjoy a range of benefits including discounts at Tesco, health and wellbeing support, and opportunities for personal growth within a dynamic environment. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to deliver exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant (Front of House) in Leeds
✨Tip Number 1
First things first, make sure you know the company inside out. Check out their website and social media to get a feel for their vibe. This will help you connect with them during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Front of House Team Member and how you'd handle them. Role-playing with a friend can really help you nail those responses and show off your can-do attitude.
✨Tip Number 3
Dress to impress! Since you'll be the first point of contact for guests, looking professional is key. Make sure you're well-presented and ready to represent the company from the moment you walk in for your interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar and shows that you're keen to join the team.
We think you need these skills to ace Branch Assistant (Front of House) in Leeds
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who’s passionate about customer service!
Tailor Your Application:Make sure to tailor your application to the role of Front of House Team Member. Highlight any relevant experience you have in customer service and how you embody that can-do attitude we love. Specific examples can really make you stand out!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit. Avoid fluff and focus on what makes you the perfect candidate for this dynamic role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Booker
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles, as this aligns perfectly with what they’re looking for.
✨Demonstrate a Can-Do Attitude
Prepare to discuss situations where you faced challenges and how you tackled them with a positive mindset. This will show that you embody the can-do attitude they value so much.
✨Be Ready for a Fast-Paced Environment
Since the role involves working in a dynamic setting, think of examples from your past experiences where you thrived under pressure. This will reassure them that you can handle the hustle and bustle of the front of house.
✨Dress to Impress
First impressions matter! Make sure you arrive on time and dressed appropriately for the interview. A professional appearance will reflect your understanding of the importance of being well-presented in a customer-facing role.
