At a Glance
- Tasks: Pick and dispatch goods while ensuring excellent customer service every day.
- Company: Join Booker, a dynamic workplace with endless opportunities for growth.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: A can-do attitude and passion for delivering top-notch customer service.
The predicted salary is between 20000 - 25000 £ per year.
About the role
You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries, the opportunities are endless, but everything you do matters, ensuring our customers get everything they came for, served quickly and efficiently.
Someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
You will be responsible for:
- The accurate picking and dispatch of goods by picking against a handheld terminal and advising the Manager of any differences.
- Checking quality, shelf life and ensuring packaging is robust in preparation for delivery.
- Providing a high standard of customer service by processing deliveries efficiently and to target.
- Being polite when dealing with delivery staff and responding appropriately to queries and complaints, referring any complex situations to someone who can help.
You will need:
- A can-do attitude and feel comfortable working to meet designated pick rates.
- A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
- To always be there, on time and properly presented.
What’s in it for you?
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year.
- In addition to 10% off at Tesco Cafe and 20% off all F & F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
Picker in King's Lynn employer: Booker
At Booker, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive work culture. With a range of benefits including generous discounts, health and wellbeing support, and opportunities for career advancement, we ensure that our team members feel valued and motivated. Located in a dynamic environment, our Picker role offers the chance to engage with customers daily while enjoying a variety of tasks that keep the work exciting and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Picker in King's Lynn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Booker. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and your can-do attitude. Practise your responses with a friend or in front of the mirror to build confidence and ensure you come across as enthusiastic and ready to go the extra mile.
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and presentable for your interview. First impressions matter, and showing that you care about your appearance reflects your professionalism and respect for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Picker in King's Lynn
Some tips for your application 🫡
Show Your Can-Do Attitude:Make sure to highlight your can-do attitude in your application. We love candidates who are ready to tackle any challenge and go the extra mile for our customers. Share examples of how you've done this in previous roles!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Picker role. We want to see how you fit into our team!
Be Polite and Professional:Remember, first impressions count! When writing your application, keep it polite and professional. This sets the tone for how you’ll interact with customers and colleagues alike.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Booker
✨Know the Role Inside Out
Before your interview, make sure you understand the Picker role thoroughly. Familiarise yourself with tasks like picking deliveries, checking quality, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about exceeding customer expectations, be ready to share examples of how you've gone the extra mile for customers in the past. Think of specific situations where your can-do attitude made a difference, and be prepared to discuss them during the interview.
✨Dress to Impress
First impressions matter! Make sure you arrive on time and dressed appropriately for the interview. A neat and tidy appearance shows that you take the opportunity seriously and are ready to represent the company well.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
