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For Companies At a Glance
- Tasks: Support IT systems and solve tech issues to keep our Business Centres running smoothly.
- Company: Join Booker, the UK's leading food & drink wholesaler with a focus on diversity and inclusion.
- Benefits: Enjoy discounts at Tesco, health benefits, and a retirement savings plan.
- Why this job: Make a real difference by helping colleagues and customers with tech support.
- Qualifications: A passion for technology and strong communication skills are key; experience is a bonus.
- Other info: Flexible working options and excellent career growth opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We’re on the lookout for someone enthusiastic to join our IT Branch Systems team at Booker. If you’re great with technology and enjoy helping people, this could be the role for you. Day to day, you’ll be supporting our Business Centres by keeping IT systems running smoothly. That means spotting and solving any issues with our branch software or hardware, so colleagues can get on with their work and our customers stay happy. You’ll need a good general knowledge of IT, an interest in tech support, and strong communication skills – being able to explain things clearly is just as important as fixing them. The role is mainly Monday to Friday during office hours, but now and then you might need to help out at weekends or take part in our on-call rota when needed.
Responsibilities
- Providing support to your IS Manager.
- Maintain and manage relevant documentation.
- Ensure that the Technical Support call queue is kept within a manageable size.
- Ensure all documentation, including asset register is kept updated in conjunction with other teams and 3 rd party provider
Qualifications / Requirements
- Previous experience in an IT Support role is beneficial but not essential if the candidate can show a willingness to learn and develop
- Good understanding of Retail IT hardware and software.
- An understanding of MIDAS (Booker’s stock and sales system) is an advantage but not compulsory.
Working pattern
The role is primarily Monday to Friday during office hours, with occasional weekend work or on-call rotations as needed.
What’s in it for you? Benefits
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day.
- 10% off pay monthly & SIM only deals with Tesco Mobile and other year-round deals.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms apply.
- Free eye test and discounts on glasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Discounted RAC breakdown cover rates.
- Access to discounted deals and a cycle to work scheme.
- Save As You Earn share scheme eligibility after 3 months.
- Retirement savings plan (pension) with Booker-matching contributions.
- Life Assurance – cover up to three times annual pay.
- Health and Wellbeing support and 24/7 Employee Assistance Programme and Virtual GP.
- Holiday package.
About Booker
Booker is the UK\’s leading food & drink wholesaler serving independent retailers, caterers and small businesses. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, and six support centre locations across the UK. We’re committed to diversity, equity and inclusion and providing an accessible recruitment process. We support flexible working and aim to accommodate individual needs.
We’re proud that Booker is a Disability Confident Committed employer. For accessibility support, please contact recruitment@bookergroup.com.
Please note: We may close applications earlier than the advertised end date depending on volumes. Some roles may require working before 6:15 am or after 9:45 pm or involve warehouse areas and driving roles.
For more information about us please visit www.bookergroupjobs.co.uk
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IT Analyst - Technical Support Help Desk employer: Booker
Contact Detail:
Booker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst - Technical Support Help Desk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Booker. Understand their values, mission, and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common IT support scenarios or questions you might face during the interview. Think about how you'd explain tech issues clearly to non-techy colleagues – communication is key!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled tech challenges in the past. Whether it's fixing a software glitch or helping a colleague with hardware issues, real-life stories can make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Booker family. Let’s get you that IT Analyst role!
We think you need these skills to ace IT Analyst - Technical Support Help Desk
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for tech and helping others shine through in your application. Make sure to highlight any relevant experiences where you've supported colleagues or solved IT issues.
Tailor Your CV: Don’t just send out the same CV everywhere! Customise it to reflect the skills and experiences that match the IT Analyst role. Mention your understanding of retail IT systems and any tech support experience you have.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Booker
✨Know Your Tech Basics
Brush up on your general IT knowledge, especially around retail hardware and software. Familiarise yourself with common issues that might arise in a help desk role, as well as basic troubleshooting steps. This will show your enthusiasm for the role and your readiness to tackle challenges.
✨Communicate Clearly
Since strong communication skills are key, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a colleague with a tech issue, so think about how you can break down complex ideas into easy-to-understand language.
✨Show Willingness to Learn
Even if you don’t have direct experience with MIDAS or similar systems, express your eagerness to learn. Share examples of how you've quickly picked up new skills in the past, which will demonstrate your adaptability and commitment to personal development.
✨Prepare for Scenario Questions
Expect questions that put you in real-life support scenarios. Think about how you would handle a busy call queue or a frustrated colleague. Practising these responses can help you feel more confident and ready to impress during the interview.
