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For Companies At a Glance
- Tasks: Support IT systems and solve tech issues to keep our Business Centres running smoothly.
- Company: Join Booker, the UK's leading food & drink wholesaler with a focus on diversity and inclusion.
- Benefits: Enjoy discounts at Tesco, health benefits, and a retirement savings plan.
- Why this job: Make a real difference by helping colleagues and customers with tech support.
- Qualifications: A passion for technology and strong communication skills are key; experience is a bonus.
- Other info: Flexible working options and excellent career growth opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
Overview
IT Analyst – Technical Support Help Desk at Booker. Location: Wellingborough, England, United Kingdom.
We’re looking for someone enthusiastic to join our IT Branch Systems team. If you’re great with technology and enjoy helping people, this could be the role for you.
Day to day, you’ll be supporting our Business Centres by keeping IT systems running smoothly. This means spotting and solving any issues with our branch software or hardware so colleagues can do their work and our customers stay happy. You’ll need a good general knowledge of IT, an interest in tech support, and strong communication skills – being able to explain things clearly is as important as fixing them.
The role is mainly Monday to Friday during office hours, but occasionally you may need to help at weekends or participate in our on-call rota when needed.
Responsibilities
- Provide support to your IS Manager.
- Maintain and manage relevant documentation.
- Ensure that the Technical Support call queue is kept within a manageable size.
- Ensure all documentation, including asset register, is kept updated in conjunction with other teams and third-party providers.
Requirements
- Previous experience in an IT Support role is beneficial but not essential if the candidate can show a willingness to learn and develop.
- Good understanding of Retail IT hardware and software.
- An understanding of MIDAS (Booker’s stock and sales system) is an advantage but not compulsory.
What’s in it for you?
At Booker, you’ll be part of a great work environment with a benefits package including:
- Colleague discounts and special offers with Booker and Tesco.
- Mobile and other telecoms deals, insurance options, and health/wellbeing resources.
- Eye care, health checks, and access to wellbeing programs.
- Retirement savings plan and life assurance.
About Us
Booker is the UK\’s leading food & drink wholesaler, serving independent retailers, caterers and small businesses across the country. We operate over 190 cash and carry branches, distribution centres, and support centre locations in the UK. We are committed to diversity, equity and inclusion, and welcome flexible working arrangements.
We are a Disability Confident Committed employer and are committed to providing an inclusive and accessible recruitment process. For accessibility support, please contact recruitment@bookergroup.com.
Application information
Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in certain areas. In periods of high volumes, roles may close earlier than the advertised end date. We will offer feedback to candidates who attend interviews.
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IT Analyst - Technical Support Help Desk employer: Booker
Contact Detail:
Booker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst - Technical Support Help Desk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Booker. Understand their values, mission, and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common IT support scenarios or questions you might face during the interview. Think about how you'd explain tech issues clearly to non-techy colleagues – communication is key!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled tech challenges in the past. Whether it's fixing a software glitch or helping a colleague with hardware issues, real-life stories can make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Booker family. Let’s get you that IT Analyst role!
We think you need these skills to ace IT Analyst - Technical Support Help Desk
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for tech and helping others shine through in your application. Make sure to highlight any relevant experiences where you've supported colleagues or solved IT issues.
Tailor Your CV: Don’t just send out the same CV everywhere! Customise it to reflect the skills and experiences that match the IT Analyst role. Mention your understanding of retail IT systems and any tech support experience you have.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Booker
✨Know Your Tech Basics
Brush up on your general IT knowledge, especially around retail hardware and software. Familiarise yourself with common issues that might arise in a help desk role, as well as basic troubleshooting steps. This will show your enthusiasm for the role and your readiness to tackle challenges.
✨Communicate Clearly
Since strong communication skills are key, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a colleague with a tech issue, so think about how you can break down complex ideas into easy-to-understand language.
✨Show Willingness to Learn
Even if you don’t have direct experience with MIDAS or similar systems, express your eagerness to learn. Share examples of how you've quickly picked up new skills in the past, which will demonstrate your adaptability and commitment to personal development.
✨Prepare for Scenario Questions
Expect questions that put you in real-life support scenarios. Think about how you would handle a busy call queue or a frustrated colleague. Practising these responses can help you feel more confident and ready to impress during the interview.
