At a Glance
- Tasks: Join us as an IT Analyst, managing mobile devices and resolving technical issues.
- Company: Booker is a leading wholesaler, dedicated to supporting your career growth.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Other info: This is a 12-month fixed-term contract with opportunities for personal development.
- Why this job: Be part of a dynamic team, enhancing systems and driving customer satisfaction.
- Qualifications: Knowledge of mobile devices and service management skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year.
- In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more.
- You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About the role:
Booker Group is recruiting for an IT Analyst on a 12 month fixed term contract. This position is hands-on and requires a balance between people management, technical support, and service management. You will take ownership of escalated issues, manage workloads, and ensure all incidents and service requests are resolved in line with SLAs.
You will work closely with other internal IT teams such as Infrastructure, Networks, Service Desk. You will be responsible for:
- Complying with change management procedures and system security.
- Complying with all company policies, e.g. financial planning and control, health and safety.
- Devising and following agreed procedures to resolve technical and procedural problems and escalate as required.
- Helping to ensure disaster recovery is regularly proven and other risks are regularly reviewed and managed.
- Complying with IT supplier contracts and licensing agreements to ensure we remain compliant with contractual terms and conditions.
- Championing diversity and inclusion to ensure everyone feels welcome at Booker.
- Working to identify issues that will or are impacting systems stability, availability and functionality, and then work promptly, jointly & proactively to mitigate and resolve such issues.
- Prioritising and promptly resolving technical and procedural issues.
- Specifying enhancements to systems, logging system deficiencies and then working to test the delivered software and any associated changes.
- Working to reliably and efficiently produce timely and accurate management information as required.
- Providing training and guidance to end users as required.
- Working with colleagues, customers and suppliers to manage service perception and the understanding of IS services.
- Working proactively with stakeholders to improve processes and maximise system asset utilisation.
- Working to deliver system improvements and projects to support the company's growth plans.
- Working promptly, jointly & proactively on projects to improve cash profit & customer satisfaction.
- Contributing collaboratively to deliver approved projects in full to agreed budgets and timescales.
- Assisting in providing fit-for-purpose systems at the minimum cost.
- Working with suppliers and other stakeholders to achieve effective solutions.
- Managing suppliers to achieve value for money on products and services.
- Complying with procedures to store and safely re-use IS equipment effectively and efficiently.
- Managing mobile device administration.
- Managing project development budgets.
- Monitoring system KPIs.
- Generating management information reporting.
- Supporting delivery of the mobile device roadmap.
- Managing equipment spares availability.
You will need:
- Good understanding of mobile & tablet devices using Android & IOS operating systems.
- Knowledge of mobile device management systems.
- Knowledge of wholesale industry business processes useful, not essential.
- Technical project management skills.
- Service management skills.
- Consistent delivery of results.
- Ability to troubleshoot, test, repair and service equipment.
- Desire to learn / add value / drive progress.
- Excellence in building positive relationships with business stakeholders.
- Good technical troubleshooting and analytical skills.
- Ability to prioritise activities and organise own work schedule where applicable.
- Good written and verbal communication skills, being able to communicate effectively and efficiently with colleagues, customers and suppliers.
- Ability to adapt quickly to change.
IT Analyst - Mobile Devices - 12 month FTC in Wellingborough employer: Booker
Booker is an excellent employer, offering a dynamic work environment in England where you can lead a dedicated team to achieve operational excellence. With a strong focus on employee development and customer service, you'll benefit from a range of perks including discounts and a retirement savings plan, all while being part of a culture that values motivation and strategic planning.
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst - Mobile Devices - 12 month FTC in Wellingborough
✨Tip Number 1
Familiarise yourself with the latest mobile and tablet devices, especially those running on Android and iOS. Being knowledgeable about these platforms will not only help you in interviews but also demonstrate your passion for technology.
✨Tip Number 2
Network with current or former employees of Booker or similar companies. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and the specific skills they value in an IT Analyst.
✨Tip Number 3
Brush up on your technical project management skills. Consider taking a short course or certification that focuses on managing IT projects, as this will be a key aspect of the role and can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with mobile device management systems. Be ready to share specific examples of how you've successfully managed or supported mobile devices in previous roles, as this is crucial for the position.
We think you need these skills to ace IT Analyst - Mobile Devices - 12 month FTC in Wellingborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the IT Analyst role. Focus on your understanding of mobile devices, technical project management, and service management skills.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and your ability to troubleshoot and resolve issues. Mention specific examples of how you've successfully managed projects or improved processes in previous roles.
Highlight Relevant Skills:In your application, emphasise your knowledge of mobile device management systems and your ability to communicate effectively with stakeholders. This will demonstrate your fit for the role and your readiness to contribute to the team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Booker
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of mobile and tablet devices, especially those using Android and iOS. Be prepared to discuss your experience with mobile device management systems and how they relate to the role.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and resolving technical issues, be ready to share specific examples of how you've successfully managed similar challenges in the past. Highlight your analytical skills and ability to think on your feet.
✨Emphasise Communication Abilities
Effective communication is key in this role. Prepare to discuss how you’ve built positive relationships with stakeholders and how you ensure clear communication with colleagues, customers, and suppliers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations, such as managing escalated issues or ensuring compliance with IT policies. Think of scenarios where you had to prioritise tasks and manage workloads effectively.
