IS Service Analyst - Supply Chain Systems

At Booker, we believe in serving our customers, communities and colleagues a little better every day. Our Technology teams play a vital part in making that happen. We’re looking for an IS Service Analyst – Supply Chain Systems to help keep our supply chain running smoothly and support the colleagues who rely on these systems every day. As an IS Service Analyst, you’ll support and continually improve our supply chain systems, helping ensure they’re reliable, secure and easy to use. You’ll work closely with Technology colleagues, Supply Chain teams, and external partners to keep our systems performing at their best. This role brings together day-to-day support, problem solving, testing change, and identifying opportunities to improve how we work. You’ll be part of a team that keeps products moving efficiently from suppliers to depots and stores — helping us deliver great service for our customers.

In this role, you will:

• Keep our systems safe, stable and compliant
• Follow established change management, governance and security procedures.
• Support regular system testing, including disaster recovery and patching activities.
• Ensure supplier contracts, licences and security requirements are adhered to.
• Deliver brilliant service for our colleagues
• Investigate and resolve technical issues quickly and collaboratively.
• Own and drive problem management, including identifying root causes and testing fixes.
• Provide clear guidance, training, and support to users when needed.
• Produce reliable, timely management information.
• Work proactively with stakeholders to improve processes and remove inefficiencies.

Help us grow and improve

• Support system improvements and deliver changes that enable our business plans.
• Collaborate with internal teams and external suppliers to ensure value for money.
• Look for smarter, leaner ways of working that help us "save to invest."

Skills & behaviours

• A customer‑first mindset with excellent service skills.
• Strong communication skills and the ability to work well with a wide range of people.
• The ability to prioritise, stay organised, and deliver results.
• A curiosity for learning and improving systems and processes.
• Experience analysing data and solving technical problems.
• Relationship‑building skills and a collaborative approach.
• A continuous improvement mindset.

Experience & knowledge

• Experience working with internal teams and external suppliers.
• Exposure to service management and problem‑solving processes.
• Experience in FMCG, wholesale, distribution, or supply chain environments is helpful.
• Understanding of forecasting, replenishment or supply chain systems is beneficial.
• Knowledge of SQL, Work Query, Blue Yonder ASR/AWR, or AS400/iSeries is an advantage.
• ITIL Foundation or similar service management knowledge is useful (training can be provided).

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DEI) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note we can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.