IS Analyst - Workplace (Security) - 12m FTC

As an IS Analyst for Workplace Security, you will play an essential role in delivering secure, stable, and efficient systems that support business performance, customer satisfaction, and cash profit. You’ll be responsible for implementing, maintaining, and improving security measures across Windows environments to protect against threats and vulnerabilities. This role includes ensuring devices are patched, secure, and compliant; monitoring and reporting on security issues; and responding swiftly to incidents with thorough root cause analysis. You’ll collaborate closely with colleagues across IS, IT suppliers, Tesco Technology, and other stakeholders to drive continuous improvement and ensure seamless integration of security processes.

Health, Safety and Legal (Governance, Security and Controls)

• Follow change management procedures and maintain system security.
• Comply with company policies including financial, health and safety, and security standards.
• Resolve technical and procedural issues following agreed processes, escalating where needed.
• Ensure compliance with IT supplier contracts and licensing agreements.
• Champion diversity and inclusion so that everyone feels welcome and supported.

Customer Satisfaction

• Identify and address issues impacting system stability, availability, or functionality.
• Prioritise and resolve technical and procedural issues promptly.
• Specify system enhancements, log deficiencies, and support testing of delivered solutions.
• Help produce accurate and timely management information.
• Provide end-user training and guidance when required.
• Work collaboratively with colleagues, customers, and suppliers to enhance service perception.
• Identify opportunities to improve processes and maximise system asset utilisation.
• Support the delivery of system improvements and projects aligned with growth plans.
• Contribute to projects that enhance cash profit and customer satisfaction.
• Deliver approved projects on time and within agreed budgets.

Cash Profit

• Work effectively with suppliers and stakeholders to identify optimal solutions.
• Follow procedures for the efficient storage and reuse of IS equipment.

Key People You’ll Work With

• External IT suppliers
• Booker IT colleagues across systems
• Tesco Technology teams
• IT Service Desk

Resources You’ll Be Responsible For

• Administration of asset management and security systems
• Management of project development budgets
• Monitoring system KPIs
• Producing management information reports
• Supporting delivery of the asset management system roadmap

Skills

• A desire to learn, improve, and contribute to progress.
• Strong relationship-building skills with business stakeholders.
• Excellent troubleshooting and analytical capability.
• Ability to prioritise workload effectively.
• Strong written and verbal communication skills.

Experience

• Good understanding of Microsoft Defender for Endpoints, Ivanti UEM, Sophos, Microsoft Office Suite, and Windows OS.
• Knowledge of wholesale industry business processes (desirable).
• Technical project management skills.
• Service management experience.
• A track record of consistent results delivery.

Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note we can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.