At a Glance
- Tasks: Support and monitor digital systems to ensure stability and performance.
- Company: Join Booker, the UK's leading food & drink wholesaler with a commitment to community.
- Benefits: Flexible working options, inclusive culture, and opportunities for career growth.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Be part of a dynamic team making a real impact on customer experience.
- Qualifications: Experience in IT support, service management, and excellent communication skills.
The predicted salary is between 45000 - 55000 £ per year.
At Booker, we’re committed to making a positive difference for our customers, colleagues and communities. As an
IS Analyst - Support , you’ll play a key role in ensuring the stability, availability, security and performance of our business-critical digital systems.
Working within the Booker IS team, you’ll help support the technology behind
Booker. co. uk , the UK’s fastest-growing B2B wholesale website, alongside a range of digital platforms and applications used across the Booker Group.
You’ll work closely with Service Delivery Managers, Digital teams, business stakeholders and technology partners to deliver a seamless experience for our customers.
This is an exciting opportunity for someone with a passion for service management, incident resolution and continuous improvement, who enjoys building strong relationships and delivering excellent support in a fast-paced environment.
- Monitor and support the availability, security and performance of multiple systems and applications.
- Respond to, investigate and help resolve incidents, ensuring service disruptions are managed effectively.
- Act as an escalation point for technical issues, coordinating with internal teams and external suppliers to drive resolution.
- Support change management processes and ensure changes are implemented safely and effectively.
- Work with stakeholders to identify opportunities to improve system stability, efficiency and customer experience.
- Monitor service performance, system KPIs and reporting, ensuring agreed service standards are met.
- Assist in disaster recovery planning, testing and risk management activities.
- Support the delivery of website and digital systems roadmaps.
- Create and maintain clear technical documentation and operational procedures.
- Build strong working relationships with colleagues, customers, suppliers and business teams across Booker and Tesco Technology.
- Stay up to date with technology trends and best practices to help drive continuous improvement.
We’re looking for someone who can combine technical knowledge with a customer-focused mindset. You will ideally have:
- Experience working in an IT, technology or support-focused environment.
- Experience of service management, incident management and troubleshooting.
- Knowledge of change management processes and controls.
- Experience using incident or service management tools.
- Understanding of analytics, reporting and performance monitoring tools.
- Excellent communication skills with the ability to explain technical information to both technical and non-technical audiences.
- Strong stakeholder management skills and the ability to build positive working relationships.
- Good documentation skills, including creating and reviewing technical documentation.
- A proactive approach to problem-solving and continuous improvement.
- The ability to manage multiple priorities and work effectively in a collaborative environment.
Booker is the UK’s leading food & drink wholesaler.
We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.
We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.
In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us.
That’s why at Booker and Best, we always welcome conversations about flexible working.
Some people are at the start of their careers; some want the freedom to do the things they love.
Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else.
So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
For further information on the accessibility support you can expect, please contact recruitment@bookergroup. com
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.
We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
- For more information about us please visit www. bookergro upjobs. co. uk
- #J-18808-Ljbffr
IS Analyst - Support employer: Booker
Booker is an excellent employer, offering a dynamic work environment in England where you can lead a dedicated team to achieve operational excellence. With a strong focus on employee development and customer service, you'll benefit from a range of perks including discounts and a retirement savings plan, all while being part of a culture that values motivation and strategic planning.
StudySmarter Expert Advice🤫
We think this is how you could land IS Analyst - Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Booker values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Booker might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Booker!
✨Direct Apply to Booker
Let's not forget to apply directly through the Booker website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IS Analyst - Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Booker.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Booker. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Booker
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
