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- Tasks: Lead a team to ensure efficient and safe delivery operations while providing top-notch customer service.
- Company: Join Booker, the UK's leading food & drink wholesaler with a focus on diversity and inclusion.
- Benefits: Flexible working options, competitive salary, and a commitment to accessibility.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
- Why this job: Make a real impact by improving delivery services and building strong customer relationships.
- Qualifications: Experience in deliveries/transport and a passion for motivating teams.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Do you want to work for a company that truly delivers? We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation. Based in one of our delivery locations, experience, knowledge and skills in warehouse/transport are essential.
Responsibilities
- Lead your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
- Manage delivery costs and customer charges to achieve agreed targets.
- Identify opportunities to improve efficiency and set challenging targets to minimise payroll cost.
- Understand the local market in order to offer the best service in your area, ensuring fantastic customer service and satisfaction.
- Manage your team effectively to cover all customer service requirements and engage with customers, using feedback to improve service and satisfaction.
- Work with the regional team, assisting the business to identify opportunities while developing or improving ways of working.
Qualifications
- Previous experience and knowledge of deliveries/transport is essential in addition to:
- Management CPC
- Experience of managing a warehouse operation
- Engaging with customers and building and maintaining strong relationships
- Developing new ideas and challenging a team to improve the delivery service
- Identifying talent and encouraging development in a team
- Motivating a team to build a strong customer service culture
- Communicating openly and being able to influence key stakeholders
- Planning and organising effectively
- A “Hands on approach” is beneficial
About Booker
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
Accessibility and Benefits
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com
Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On occasions with high volumes of applicants, some roles may close earlier than the advertised end date. We will only be able to offer individual feedback to those candidates who attend an interview.
Delivery Manager in Halesowen employer: Booker
Contact Detail:
Booker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager in Halesowen
✨Tip Number 1
Get to know the company inside out! Research Booker and understand their values, mission, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which can boost your chances of landing that Delivery Manager role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities of the role. Be ready to share specific examples of how you've led teams, improved efficiency, and delivered top-notch customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Booker family and ready to contribute to their success.
We think you need these skills to ace Delivery Manager in Halesowen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Manager role. Highlight your experience in managing delivery operations and any relevant skills that match the job description. We want to see how you can lead a team and improve customer service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you the perfect fit. Don’t forget to mention your hands-on approach and ability to motivate a team.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve efficiency and customer satisfaction. Numbers speak volumes, so if you’ve reduced costs or improved service ratings, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Booker
✨Know Your Delivery Operations
Make sure you brush up on your knowledge of delivery operations and logistics. Familiarise yourself with the key challenges in the industry, such as managing costs and ensuring customer satisfaction. This will show that you're not just interested in the role but also understand the nuances of the business.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved service standards. Being able to articulate your leadership style and how it aligns with the company's values will set you apart.
✨Engage with Customer Service Scenarios
Be ready to discuss how you would handle various customer service scenarios. Think about how you can use feedback to improve service and satisfaction. Demonstrating your commitment to customer service will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s delivery strategies and future goals. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.