At a Glance
- Tasks: Support customer service and ensure an exceptional experience for all customers.
- Company: Join Booker, the UK's leading food & drink wholesaler with a diverse and inclusive culture.
- Benefits: Flexible working options, career growth, and a supportive environment.
- Other info: Great opportunity for personal development in a dynamic team.
- Why this job: Be at the heart of customer satisfaction and make a real difference every day.
- Qualifications: Strong communication skills and a passion for delivering excellent service.
The predicted salary is between 20000 - 25000 € per year.
You will support the Customer Service Supervisor to ensure that our customers’ needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices in our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.
Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential. Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction. Taking ownership of the customer service operation in the absence of the Customer Service Supervisor. An ability to lead from the front and be able to prioritise your workload. Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation. Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service. A good eye for detail as you will be involved with various administrative duties.
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com.
Please note we can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
Front of House Co-ordinator employer: Booker
At Booker, we pride ourselves on being an exceptional employer, offering a dynamic work environment where every day brings new challenges and opportunities for personal growth. Our commitment to Diversity, Equity, and Inclusion ensures that all employees feel valued and supported, while our flexible working arrangements cater to the diverse needs of our team members. Join us at the heart of customer service excellence, where your contributions directly impact the satisfaction of our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Co-ordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out Booker’s values and how they treat their customers. This will help you tailor your answers and show that you’re a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and other team members, being able to express yourself clearly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering fast and efficient service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Front of House Co-ordinator
Some tips for your application 🫡
Show Your Customer Passion:When writing your application, let us see your enthusiasm for customer service shine through! Share examples of how you've gone above and beyond to meet customer needs in the past. We love candidates who are genuinely passionate about making customers happy.
Be Detail-Oriented:Since attention to detail is key for this role, make sure your application is free from typos and errors. Double-check your CV and cover letter to ensure everything is accurate and up to date. This shows us you take pride in your work!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how you fit into our team and what unique qualities you bring.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Booker
✨Know the Customer Experience Inside Out
Before your interview, make sure you understand what exceptional customer service looks like. Research Booker’s approach to customer satisfaction and think of examples from your past experiences where you’ve gone above and beyond for a customer.
✨Show Off Your Attention to Detail
Since the role requires accuracy with customer accounts, prepare to discuss how you ensure precision in your work. Bring examples of times when your attention to detail made a difference, whether in administrative tasks or customer interactions.
✨Demonstrate Your Dynamic Nature
The job is all about being adaptable and energetic. Think of scenarios where you had to juggle multiple tasks or adapt quickly to changing situations. Be ready to share these stories to show that you can thrive in a fast-paced environment.
✨Communicate Like a Pro
Great communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling various types of interactions.
