At a Glance
- Tasks: Support and enhance HR and Payroll applications, ensuring smooth operations and user satisfaction.
- Company: Join Booker, a dynamic workplace focused on innovation and collaboration.
- Benefits: Enjoy discounts at Tesco, health benefits, and a great holiday package.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by solving problems and improving business systems.
- Qualifications: Experience in supporting HR or Payroll applications and strong analytical skills.
The predicted salary is between 28350 - 34650 £ per year.
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
About the role
At Booker, we're always looking for ways to make things better for our colleagues and customers. As an Engineer II - Application Support, you'll play an important role in supporting and enhancing the HR and Payroll applications that help our business run smoothly every day.
Working as part of the Application Engineering team, you'll collaborate with stakeholders across the business to understand their needs, troubleshoot issues and deliver practical system solutions. You'll help ensure our applications and data are reliable, secure and fit for purpose, while supporting continuous improvement across our HR and Payroll technology landscape.
This is a fantastic opportunity for someone who enjoys solving problems, working with people and developing their expertise in enterprise applications and business systems. We welcome applications from people with diverse backgrounds and experiences and are committed to creating an inclusive environment where everyone can thrive.
You will be responsible for
- Support the day-to-day operation of HR and Payroll applications, ensuring a reliable service for colleagues across Booker.
- Manage incidents, service requests and support activities through to successful resolution.
- Work closely with stakeholders to understand business requirements and translate them into effective system solutions.
- Configure, maintain and optimise application functionality to support business processes.
- Support testing activities for system changes, enhancements and project deliveries.
- Investigate and resolve issues that impact application performance, availability or functionality.
- Produce and maintain accurate documentation, reporting and support records.
- Provide user guidance and support, helping colleagues get the most from our systems.
- Identify and deliver improvements that enhance processes and user experience.
- Build strong relationships with suppliers, technical teams and business stakeholders to develop effective solutions.
- Follow established governance, security, change management and support processes.
You will need
- Experience supporting HR, Payroll or other business-critical applications.
- The ability to understand business needs and translate them into practical, user-friendly solutions.
- Experience configuring, maintaining or supporting enterprise applications.
- A good understanding of HR and Payroll processes.
- Strong analytical and troubleshooting skills with a methodical approach to problem solving.
- The ability to manage priorities and work effectively both independently and as part of a team.
- Excellent attention to detail and a commitment to maintaining accurate records.
- Strong communication skills, with the ability to build positive relationships across a wide range of stakeholders.
- A passion for continuous improvement and a willingness to learn and develop new skills.
Desirable
- ERP configuration experience.
- Experience supporting application change and project delivery.
- Experience delivering training, guidance or knowledge transfer to users.
- Experience working within an HR or Payroll environment.
Application Support Engineer II in Eccles employer: Booker
Booker is an excellent employer, offering a dynamic work environment in England where you can lead a dedicated team to achieve operational excellence. With a strong focus on employee development and customer service, you'll benefit from a range of perks including discounts and a retirement savings plan, all while being part of a culture that values motivation and strategic planning.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer II in Eccles
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Booker or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Booker.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Booker.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Booker that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Booker.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Booker and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Booker
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Booker uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
