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For Companies At a Glance
- Tasks: Lead a team to ensure efficient and safe delivery operations while providing top-notch customer service.
- Company: Join Booker, the UK's leading food and drink wholesaler, serving businesses nationwide.
- Benefits: Enjoy discounts at Tesco, health perks, generous holidays, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and operational excellence.
- Qualifications: Experience in transport management and strong leadership skills are essential.
- Other info: Flexible working arrangements available to support diverse lifestyles.
The predicted salary is between 36000 - 60000 £ per year.
About the role
Do you want to work for a company that truly delivers? We are looking for a manager who can lead a team to ensure the delivery department operates efficiently, safely, and within legal constraints, while providing excellent customer service. The ideal candidate will have experience in warehouse or transport management, a track record of motivating and developing teams, and a commitment to customer satisfaction.
What is in it for you
- A great working environment and career progression opportunities.
- A comprehensive benefits package:
- A Booker colleague card with 10% off purchases, plus double discount events three times a year.
- After 3 months, a Tesco colleague discount card with 10-15% off at Tesco, plus discounts at Tesco Cafe and F&F.
- 10% off pay monthly & SIM deals with Tesco Mobile, with additional offers throughout the year.
- Up to 30% off car, pet, and home insurance at Tesco Bank.
- Free eye tests and discounts on glasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Discounted RAC breakdown cover.
- Access to exclusive deals and discounts, including a cycle-to-work scheme.
- Opportunity to join the Save As You Earn share scheme after 3 months.
- Retirement savings plan with company match.
- Life assurance cover.
- Health and wellbeing support, including Employee Assistance Programme and Virtual GP.
- Generous holiday packages.
Responsibilities
- Lead your team to ensure efficient, safe trading within legal constraints and high customer service standards.
- Manage delivery costs and customer charges to meet targets.
- Identify opportunities for efficiency improvements and set challenging goals.
- Understand the local market to provide excellent service and customer satisfaction.
- Manage team performance, engage with customers, and use feedback for service improvement.
- Collaborate with regional teams to develop and enhance operational strategies.
Requirements
- Experience and knowledge in deliveries/transport.
- Management CPC qualification.
- Experience managing warehouse operations.
- Strong customer engagement skills.
- Ability to develop and challenge teams.
- Talent development and motivation skills.
- Excellent communication and stakeholder influence.
- Effective planning and organization.
- A proactive, hands-on approach.
About us
Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses nationwide. We operate over 190 cash and carry branches, distribution centers, and support sites across the UK. We are committed to diversity, equity, and inclusion, welcoming all backgrounds and identities. We support flexible working arrangements to accommodate various life situations.
Delivery Manager employer: Booker
Contact Detail:
Booker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Familiarise yourself with the logistics and delivery industry, especially focusing on trends and challenges that affect customer satisfaction. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the delivery and transport sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Booker.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved operational efficiency in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Tip Number 4
Research Booker’s values and recent initiatives. Understanding their commitment to diversity, equity, and inclusion will allow you to align your answers with their company culture during the interview process.
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in delivery and transport management. Emphasise your leadership skills and any achievements in improving team performance or customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities and requirements listed in the job description. Use examples from your past experiences to demonstrate how you meet these criteria.
Showcase Your Management Skills: In your application, focus on your ability to motivate and develop teams. Provide specific examples of how you've successfully led teams in previous roles, particularly in a delivery or warehouse context.
Highlight Customer Engagement Experience: Since customer satisfaction is key for this role, include details about your experience in engaging with customers and using feedback to improve services. This will show your commitment to high customer service standards.
How to prepare for a job interview at Booker
✨Showcase Your Leadership Skills
As a Delivery Manager, you'll need to lead a team effectively. Be prepared to discuss your previous experiences in motivating and developing teams. Share specific examples of how you've successfully managed team performance and improved customer satisfaction.
✨Demonstrate Industry Knowledge
Familiarise yourself with the logistics and transport industry, especially regarding legal constraints and safety standards. During the interview, highlight your understanding of these aspects and how they relate to efficient delivery operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you had to identify efficiency improvements or handle customer complaints, and explain your thought process and outcomes.
✨Engage with Customer Service Examples
Since customer satisfaction is key in this role, be ready to discuss how you've engaged with customers in the past. Provide examples of how you’ve used feedback to enhance service quality and ensure a positive customer experience.
