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- Tasks: Lead a team to ensure efficient and safe delivery operations while providing top-notch customer service.
- Company: Join Booker, a company dedicated to delivering excellence and career growth.
- Benefits: Enjoy discounts at Tesco, health benefits, and a great holiday package.
- Why this job: Make a real impact by leading a team and enhancing customer satisfaction.
- Qualifications: Experience in deliveries/transport and strong management skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year.
- In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more.
- You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About the role:
Do you want to work for a company that truly delivers? Planning your route to success? We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation.
Can you deliver this? Based in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.
You will be responsible for:
- Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
- Managing delivery costs and customer charges to achieve agreed targets.
- Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost.
- Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
- Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction.
- Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.
You will need:
- Previous experience and knowledge of deliveries/ transport are essential in addition to:
- Management CPC.
- Experience of managing a warehouse operation.
- Engaging with customers and building and maintaining strong relationships.
- Developing new ideas and challenging a team to improve the delivery service.
- Identifying talent and encouraging development in a team.
- Motivating a team to build a strong customer service culture.
- Communicating openly and being able to influence key stakeholders.
- Planning and organising effectively.
- A hands-on approach is beneficial.
Delivery Manager employer: Booker
Contact Detail:
Booker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Get to know the company inside out! Research Booker’s values, culture, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Delivery Manager. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific challenges related to delivery management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Booker. Let’s get you that Delivery Manager role!
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Manager role. Highlight your experience in managing teams and improving delivery operations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved efficiency or customer satisfaction in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Booker
✨Know Your Stuff
Make sure you brush up on your knowledge of delivery operations and transport management. Familiarise yourself with the latest trends in the industry and be ready to discuss how you can apply this knowledge to improve efficiency at Booker.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team, improved customer service, or tackled challenges head-on. This will demonstrate your ability to manage and inspire others.
✨Engage with Customer Service Scenarios
Be ready to discuss how you would handle various customer service situations. Think about how you can use feedback to enhance service and satisfaction. Showing that you prioritise customer happiness will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their current challenges in the delivery department or how they measure success in customer satisfaction. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
