At a Glance
- Tasks: Lead a dynamic team and enhance customer service in a fast-paced environment.
- Company: Join Booker, the UK's leading food wholesaler with a vibrant culture.
- Benefits: Enjoy discounts at Tesco, health benefits, and a great holiday package.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Kickstart your career in Food Wholesaling while making a real impact.
- Qualifications: Passionate about customer service with some supervisory experience.
The predicted salary is between 30000 - 42000 £ per year.
This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues, you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week. This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
You will be responsible for:
- Ensuring that the team comply with legal standards and company procedures at all times.
- Ensuring that your team are fully trained in cash handling to minimise losses.
- Controlling debt and recover overdue or failed payments from customers.
- Maintaining accurate and timely payroll records.
- Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
- Liaising with other department Supervisors to monitor orders for delivery.
- Managing a team of customer-focused individuals throughout reception and checkout area.
You will need:
- Passionate about providing exceptional customer service.
- Flexible, adaptable and enjoys working with, as well as managing a team.
- An excellent communicator and have some experience in supervising or managing a team.
- Practical experience in the retail trade.
What's in it for you?
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About Us
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com.
Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Customer Service Supervisor - Secondment in Worthing employer: Booker
At Booker, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and personal growth. As a Customer Service Supervisor, you'll not only lead a dedicated team but also enjoy a comprehensive benefits package, including discounts at Tesco and a supportive environment that values diversity and flexible working. Join us in Worthing to kick-start your career in Food Wholesaling and make a meaningful impact within our thriving business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor - Secondment in Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Booker. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Service Supervisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! As a supervisor, you'll be managing a team and engaging with customers. Be ready to share examples of how you've successfully handled team dynamics or resolved customer issues in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Supervisor - Secondment in Worthing
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for exceptional customer service shine through. We want to see how you can bring that passion to our team and make a real difference in our vibrant customer base.
Tailor Your Experience:Make sure to highlight any relevant experience you have in supervising or managing a team. We’re looking for someone who can lead effectively, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Booker
✨Know Your Customer Service Basics
Brush up on the key principles of exceptional customer service. Be ready to discuss how you’ve handled customer complaints in the past and what strategies you use to ensure customer satisfaction. This will show your passion for providing top-notch service.
✨Showcase Your Leadership Skills
Since you'll be managing a team, prepare examples that highlight your leadership experience. Think about times when you've motivated a team or resolved conflicts. This will demonstrate your ability to lead effectively in a fast-paced environment.
✨Understand the Business Centre Operations
Familiarise yourself with how a Business Centre operates, especially in food wholesaling. Research Booker’s services and think about how you can contribute to improving operations and customer engagement. This knowledge will impress your interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
